At a Glance
- Tasks: Greet customers, provide exceptional service, and showcase Tissot products.
- Company: Join a prestigious luxury watch brand with a passion for excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in retail.
- Other info: Enjoy a vibrant work environment with training and development opportunities.
- Why this job: Be part of a dynamic team and share your love for luxury watches.
- Qualifications: Retail experience, preferably in luxury or jewellery, with a passion for Tissot.
The predicted salary is between 20000 - 25000 £ per year.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Tissot products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
- Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for Tissot, watches in general, or selling in a luxury retailer.
- Preferred
- Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages for example, Mandarin or Arabic.
Retail Sales Advisor Tissot in London employer: SWATCH GROUP
At Tissot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our Retail Sales Advisors enjoy comprehensive training opportunities to enhance their product knowledge and sales skills, all while working in a dynamic environment that celebrates luxury and excellence. Located in a bustling retail area, our team members benefit from a supportive atmosphere that encourages personal growth and the chance to connect with a diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Tissot in London
✨Tip Number 1
Get to know the Tissot brand inside out! Familiarise yourself with their product range and history. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different customer interactions. This will help you feel more confident and prepared for any scenario during interviews.
✨Tip Number 3
Network like a pro! Attend retail events or join online groups related to luxury retail. You never know who might have a lead on a job or offer some insider tips that could help you land that dream role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're genuinely interested in joining the Tissot team, which is always a bonus!
We think you need these skills to ace Retail Sales Advisor Tissot in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Tissot and watches shine through! We want to see that you’re genuinely excited about the products and the luxury retail experience.
Tailor Your Experience:Make sure to highlight any relevant experience in retail, especially if it’s in luxury or watch sales. We’re looking for candidates who can connect with our customers and provide exceptional service, so share those stories!
Be Professional Yet Friendly:Your written application should reflect the friendly and professional vibe we aim for in-store. Use a warm tone while maintaining professionalism to show us you can communicate effectively with both customers and colleagues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Tissot.
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tissot's product range, including their history and features. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial in retail.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work specifically with Tissot. Share any personal experiences with watches or luxury items that highlight your passion and understanding of the market.
✨Practice Your Communication Skills
Since you'll be dealing with international customers, practice clear and professional communication. If you speak any additional languages, mention them during the interview, as this could set you apart from other candidates.
