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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and build lasting relationships in luxury retail.
- Company: Join Blancpain, the world's oldest watch brand, known for innovation and excellence.
- Benefits: Competitive pay, dynamic work environment, and opportunities to learn about fine watchmaking.
- Why this job: Be part of a prestigious brand and make a real impact on customer satisfaction.
- Qualifications: Previous luxury retail experience and a passion for fine watchmaking.
- Other info: Work in a vibrant team atmosphere on Oxford Street, London.
The predicted salary is between 30000 - 42000 £ per year.
The company Blancpain, founded by Jehan-Jacques Blancpain in the Swiss Jura, is known as the world's oldest watch brand. Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle. The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed with the presentation of the first modern divers watch Fifty Fathoms. With the creation of the Blancpain Ocean Commitment, the brand pays homage to its significant historical links with the ocean, through support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, lasting for the past seven decades. As part of the Art of Living platform, Blancpain also cultivates special ties with award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d'Or.
Main Function
The Retail Sales Advisor provides exceptional experiences for all visitors in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Assistant Concession Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.
Key Responsibilities
- Sales and Business Development: Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service).
- Propose clients for, and participate in, local activation events in line with the Brand Universe.
- Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
- Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
- Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
- Follow-up with customer repairs liaising with customer care in Southampton and HQ.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Placing orders for Blancpain accessories, ensuring stock is up to date and available.
Concession Operations: Actively participate in the proper maintenance of the concession: product displays, props set-up, etc. Understand and respect all operating, H&S and security guidelines. Follow the security and proper maintenance of stock timepieces.
Profile
- Previous sales experience in a luxury Retail concession.
- Excellent client service and attention to details.
- Entrepreneurial spirit to develop business and build long-lasting client relationships.
- Team player with good interpersonal skills and a "can do" attitude.
- Intellectual curiosity and a passion for learning.
- Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
Retail Sales Advisor Blancpain Selfridges in London employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Blancpain Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Dive into Blancpain's history and values, especially their commitment to innovation and the ocean. This knowledge will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on how you can provide exceptional client experiences and build long-term relationships, just like Blancpain aims to do.
✨Tip Number 3
Network like a pro! Attend local events related to luxury retail or watchmaking. Meeting people in the industry can lead to valuable connections and insights that might just land you that Retail Sales Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Blancpain team. Don’t miss out!
We think you need these skills to ace Retail Sales Advisor Blancpain Selfridges in London
Some tips for your application 🫡
Show Your Passion for Watchmaking: When writing your application, let your love for fine watchmaking shine through. Share any experiences or knowledge you have about luxury watches, especially if it relates to Blancpain's heritage and innovation.
Highlight Your Client Service Skills: Make sure to emphasise your previous experience in providing exceptional client service. Use specific examples that demonstrate how you've built long-term relationships with customers and achieved sales targets.
Be a Team Player: Blancpain values collaboration, so mention any experiences where you've worked effectively within a team. Show us how your interpersonal skills and 'can do' attitude have contributed to a positive work environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Blancpain!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Brand
Before the interview, dive deep into Blancpain's history and values. Understand their commitment to innovation and how it reflects in their products. This knowledge will help you connect your passion for luxury retail with their brand ethos.
✨Showcase Your Sales Skills
Prepare specific examples from your previous sales experience that highlight your ability to provide exceptional client service. Think about times when you exceeded sales targets or built lasting relationships with clients, as these stories will resonate well.
✨Demonstrate Team Spirit
Blancpain values teamwork, so be ready to discuss how you've collaborated with colleagues in past roles. Share instances where you supported your team to achieve common goals, showcasing your 'can do' attitude.
✨Ask Thoughtful Questions
Prepare insightful questions about Blancpain’s collections, customer engagement strategies, or upcoming events. This shows your intellectual curiosity and genuine interest in the brand, making a positive impression on the interviewers.