At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect watch.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a vibrant setting.
- Why this job: Be part of a luxury retail experience and connect with international clientele.
- Qualifications: Retail experience, passion for watches, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Job description
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time.
- Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
- Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Retail Sales Advisor 32 Hours Kildare Village in London employer: SWATCH GROUP
Hour Passion is an exceptional employer that offers a vibrant work culture in the heart of Kildare Village, where employees are encouraged to thrive in a dynamic retail environment. With a strong focus on employee growth through regular training and development opportunities, team members can enhance their product knowledge and customer service skills while contributing to a unique shopping experience for an international clientele. The company values its staff by fostering a supportive atmosphere that prioritises teamwork and excellence in service, making it an ideal place for those passionate about luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor 32 Hours Kildare Village in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Attend retail events or join online groups related to luxury retail. You never know who might have a lead on a job or offer some insider tips that could help you land that Retail Sales Advisor position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your relevant experience and enthusiasm for watches and jewellery in your application.
We think you need these skills to ace Retail Sales Advisor 32 Hours Kildare Village in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the products we sell and the experience we provide to our customers.
Tailor Your CV:Make sure your CV is tailored to the role of Retail Sales Advisor. Highlight any relevant experience in retail, especially in luxury or watch/jewellery sectors. We love seeing how your past roles have prepared you for this position!
Be Personable:In your cover letter, don’t just list your skills—tell us a bit about yourself! We value personality and communication skills, so share a story or two that showcases your customer service experience and how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their latest collections and understand the features and benefits of each product. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in retail, especially in a luxury environment, so be ready to share these stories.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your sales achievements and how you contributed to meeting targets in previous roles. Use specific numbers or examples to illustrate your success. This will help the interviewers see that you can drive sales and contribute to the store's goals.
✨Understand the Brand and Its Values
Research Hour Passion and its parent company, the Swatch Group. Understand their mission, values, and what sets them apart in the luxury retail market. Being able to articulate this during your interview will show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
