At a Glance
- Tasks: Greet customers, provide product knowledge, and help achieve sales targets.
- Company: Join the vibrant Swatch team in a dynamic retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Opportunity to lead and inspire your colleagues while learning about fashion accessories.
- Why this job: Be part of a fun team and enhance your customer service skills.
- Qualifications: Passion for retail, teamwork, and a drive to deliver great customer experiences.
The predicted salary is between 10 - 12 £ per hour.
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer's customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Profile
Essential
- Passionate to lead, motivate and engage a team.
- Driven to improve conversion and ensure the store and team meet KPIs.
- Enjoys developing team members, with the ability to provide constructive and positive feedback.
- Passionate about providing the highest level of customer experience, leading by example for other team members.
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
Preferred
- Previous experience in retail and/or fashion accessories.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
Part-Time Retail Sales Advisor Swatch White City 20 Hours Per Week in London employer: SWATCH GROUP
Swatch is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to lead, motivate, and engage with one another. Located in the bustling White City, employees benefit from a dynamic retail environment that prioritises customer experience and personal growth, offering regular training programmes and opportunities for career advancement. With a focus on teamwork and achieving sales targets, Swatch provides a rewarding atmosphere for those passionate about fashion accessories and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Retail Sales Advisor Swatch White City 20 Hours Per Week in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Swatch's product range and values. This way, when you chat with the team, you can show off your knowledge and passion for their products.
✨Tip Number 2
Practice your customer service skills! Think about how you'd greet and assist customers in a retail setting. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your leadership skills or suggest improvements, don’t hold back. Show that you’re ready to contribute to the team and help meet those sales targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Swatch team and ready to take on the challenge.
We think you need these skills to ace Part-Time Retail Sales Advisor Swatch White City 20 Hours Per Week in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how passionate you are about providing a top-notch experience for our customers!
Know Your Stuff:Make sure to highlight any relevant experience or knowledge about watches and fashion accessories. We love candidates who can demonstrate their understanding of our products and the industry!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Swatch.
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Make sure you’re familiar with Swatch's product range, both past and present. Brush up on the features and functions of their watches so you can confidently answer any questions from the interviewer about them.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your passion for delivering a top-notch customer experience.
✨Demonstrate Team Leadership
Since the role involves overseeing colleagues, be ready to discuss your leadership style. Share experiences where you motivated a team or provided constructive feedback. This shows you’re not just a team player but also someone who can lead by example.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets in retail. Prepare to talk about how you’ve contributed to meeting or exceeding sales goals in previous roles. This will highlight your drive and commitment to achieving results for the store.
