At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences for luxury watch and jewellery clients.
- Company: Join Hour Passion, a leading retail brand in the luxury watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities to learn about luxury products.
- Other info: Flexible shifts and opportunities for career growth in a vibrant setting.
- Why this job: Be part of a prestigious brand and connect with international customers who appreciate luxury.
- Qualifications: Retail experience, passion for luxury items, and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Luxury Watch & Jewelry Sales Specialist in London employer: SWATCH GROUP
At Hour Passion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and innovation. Our employees benefit from comprehensive training programmes, opportunities for personal growth, and the chance to engage with a diverse international clientele in a dynamic retail environment. Located in prestigious international airports and outlet villages, we provide a unique shopping experience that not only enhances your career but also allows you to share your passion for luxury watches and jewellery with discerning customers.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Watch & Jewelry Sales Specialist in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's product range and their unique selling points. This way, when you walk into that interview, you can impress them with your knowledge and passion for luxury watches and jewellery.
✨Tip Number 2
Practice your customer service skills! Since delivering exceptional service is key, think of scenarios where you can showcase your ability to connect with customers. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in candidates. Plus, it might just give you an edge if they put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your experience in luxury retail and your passion for watches, making it stand out even more.
We think you need these skills to ace Luxury Watch & Jewelry Sales Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury watches and jewellery shine through! We want to see that you’re not just looking for a job, but that you genuinely enjoy the world of high-end retail.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in retail, especially if it’s in luxury or jewellery. We’re looking for specific examples that show how you’ve delivered exceptional customer service in the past.
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and friendliness. We want to know you can communicate well with our discerning clientele while also being relatable and warm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the luxury watches and jewellery that Hour Passion offers. Research their product range, including any new arrivals or popular items. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in a luxury retail environment, so be ready to share these stories.
✨Demonstrate Cultural Awareness
Since Hour Passion deals with an international clientele, it’s important to show that you understand and respect different cultures. Brush up on common customs and etiquette from various countries, and be prepared to discuss how you would adapt your service to meet diverse customer needs.
✨Dress the Part
As a Luxury Watch & Jewelry Sales Specialist, your appearance matters. Dress smartly and professionally for the interview to reflect the brand's image. This shows that you understand the luxury market and are serious about the role.
