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- Tasks: Enhance customer experience and manage VIP engagement for a luxury watch brand.
- Company: Prestigious luxury watch brand based in Greater London.
- Benefits: Competitive salary, exclusive perks, and opportunities for professional growth.
- Why this job: Join a dynamic team and elevate the luxury shopping experience for VIP customers.
- Qualifications: Experience in luxury retail and strong communication skills required.
- Other info: Proactive individuals with a passion for luxury products will thrive here.
The predicted salary is between 43200 - 72000 £ per year.
A luxury watch brand based in Greater London seeks an E-Commerce Manager to enhance customer experience and oversee CRM strategies. The ideal candidate will have experience in luxury retail, knowledge of E-Commerce operations, and strong communication skills.
Responsibilities include:
- Management of customer interactions
- VIP engagement
- Regular reporting on performance metrics
The role demands a proactive individual with a passion for luxury products and a commitment to customer satisfaction.
E-Commerce & CRM Lead - Luxury VIP Experience in London employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce & CRM Lead - Luxury VIP Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail space, especially those who work with e-commerce and CRM. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your passion for luxury! When you get the chance to speak with potential employers, share your love for luxury products and how it drives your work. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by diving deep into the brand's values and customer experience strategies. Tailor your responses to show how your skills align with their vision for VIP engagement.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that dream job!
We think you need these skills to ace E-Commerce & CRM Lead - Luxury VIP Experience in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury products shine through. We want to see how your passion aligns with our brand and the experience you can bring to our VIP customers.
Highlight Relevant Experience: Make sure to showcase your experience in luxury retail and E-Commerce operations. We’re looking for someone who knows the ins and outs of the industry, so don’t hold back on those details!
Be Clear and Concise: In your written application, clarity is key. We appreciate straightforward communication, so keep your sentences clear and to the point while still showing off your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our luxury watch brand.
How to prepare for a job interview at SWATCH GROUP
✨Know Your Luxury Brands
Make sure you’re well-versed in the luxury watch market. Research the brand’s history, values, and product lines. This will not only show your passion for luxury products but also demonstrate your commitment to understanding their unique customer base.
✨Showcase Your E-Commerce Expertise
Prepare to discuss your previous experience with E-Commerce operations. Be ready to share specific examples of how you've enhanced customer experiences or improved CRM strategies in past roles. Use metrics to back up your achievements!
✨Engage with VIP Customer Strategies
Think about how you would approach VIP engagement. Prepare ideas on how to create memorable experiences for high-value customers. This could include personalised communications or exclusive offers that align with the brand's luxury image.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to refine your delivery and ensure you come across as both professional and personable.
