At a Glance
- Tasks: Provide technical assistance, conduct repairs, and ensure quality control for luxury watches.
- Company: Join Tissot, a pioneer in Swiss watchmaking with a rich history of innovation.
- Benefits: Enjoy generous discounts, professional development, and a supportive work culture.
- Other info: Opportunity to earn incentives and access to exclusive employee programs.
- Why this job: Be part of a team that values craftsmanship and customer satisfaction in a dynamic environment.
- Qualifications: Strong communication skills and a passion for watch technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
About Tissot
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T‑Touch have made headlines as well as history. The ground‑breaking Tissot T‑Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long‑held reputation as innovators by tradition. Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes.
Key Responsibilities
- Provide first level of technical assistance to clients
- Registration of services, clearly identifying service needs
- Facilitate pre‑authorization & watch imagery
- Escalation management
- Refer to catalogues, directories, or databases to answer client queries
- Collaborate with the service centre for coordination of services
- Conduct Warranty interventions (Such as battery exchanges, repair on bracelets etc.)
- Case cleaning utilising an ultrasonic / steam cleaner
- Partial disassembly / assembly of mechanical and quartz movements
- Conduct quality control checks for watches returned from the service centre
- Maintenance of tools and equipment / ordering of consumables
- Daily reconciliation and reporting of CS activities
- Receipt and registration of incoming parcels
- Conduct weekly stock take
- Be able to sell watches at times when needed
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, "how they work" and relate knowledge to clients as needed/requested
Skills & Experience
- Excellent communication skills
- Technical aptitude with ability to follow technical instructions and guides
- Dexterity and ability to work with tools
- Collaborating with the team to exchange ideas and initiatives
- Time and priority management skills
- Compliant with operating procedures and protocol
- Ability to judge the costs and benefits of a possible action
- Decisive, firm, courteous, customer oriented, can handle stress
- A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
- Providing personalised service; knowledge of providing special services to clients based on their needs
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Opportunity to earn incentives on top of your base salary
- Complementary loan watch
Tissot Boutique Watch Technician | Collins St in Essex employer: SWATCH GROUP
Tissot is an exceptional employer that fosters a collaborative and supportive culture, making it an ideal workplace for those passionate about watchmaking. Located on Collins St, employees benefit from generous discounts across all Swatch Group brands, extensive professional development opportunities, and a commitment to employee well-being through programs like income protection insurance and an Employee Assistance Program. Join us to be part of a legacy of innovation and craftsmanship while enjoying a rewarding career in the heart of Swiss watchmaking.
