At a Glance
- Tasks: Support the Boutique Manager and lead daily operations in a luxury watch environment.
- Company: Join Longines, a prestigious Swiss watchmaker with a rich heritage and global presence.
- Benefits: Enjoy generous discounts, professional development, and incentives on top of your salary.
- Other info: Access to extensive training programs and opportunities for career growth.
- Why this job: Be part of a collaborative team and elevate customer experiences in luxury retail.
- Qualifications: 5+ years in retail, strong customer service skills, and proven management experience required.
The predicted salary is between 30000 - 40000 £ per year.
About Longines
Longines has been established in Saint-Imier, Switzerland, since 1832. The watchmaking house boasts expertise forged in tradition, elegance and high performance. Seamlessly blending tradition and innovation, Longines is renowned for timepieces that reflect elegance and timeless sophistication - qualities embodied by its Ambassadors of Elegance, including Jennifer Lawrence, Henry Cavill, Kate Winslet and Barbara Palvin to name but a few. Longines is a member of Swatch Group Ltd, the world’s leading manufacturer of timepieces. The brand with the winged hourglass as its emblem has outlets in over 150 countries and stands as one of the world’s leading watch brands.
The Role
- Support Boutique Manager and wider team with daily boutique operations
- Plan staff rosters and approve leave to ensure adequate coverage
- Review operational reports to ensure compliance with policies and procedures
- Oversee inventory levels, including transfers, damages and CS stock
- Support sales performance by motivating the team and leading by example
- Ensure exceptional customer service and handle escalated customer issues
- Implement sales training programs and support ongoing staff development
- Manage Longines E‑Learning and SGA training modules for timely completion
- Assist with recruitment and setting performance objectives with management
- Provide daily support to Customer Service, including staffing and escalations
- Ensure accurate daily reporting of sales figures and boutique operations
- Ensure the highest level of client service at all times
Skills and Experience
- Minimum 5 years retail experience in the high‑range product or luxury sector preferred
- Tertiary qualifications in Business administration preferred
- Highly developed and proven customer service skills
- Proven retail management experience
- Computer literacy skills: Word, Excel
- Excellent organisational skills
- Excellent oral and written communication skills
- Numerical and financial skills
- Strong analytical and problem‑solving skills
- Effective time management skills
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Opportunity to earn incentives on top of your base salary
- Complementary loan watch
Assistant Boutique Manager | Longines Collins Street in Essex employer: SWATCH GROUP
Longines is an exceptional employer that fosters a collaborative and supportive culture, making it an ideal workplace for those passionate about luxury retail. With extensive professional development opportunities, generous employee discounts across all Swatch Group brands, and a commitment to employee well-being through programs like income protection insurance and an Employee Assistance Program, Longines ensures that its team members thrive both personally and professionally. Located in the prestigious Collins Street area, employees enjoy a vibrant work environment that reflects the elegance and sophistication of the brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager | Longines Collins Street in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector and let them know you're on the hunt for an Assistant Boutique Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for high-end products shine through. Share stories about your previous experiences in retail and how you've gone above and beyond for customers.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions for retail management roles and think about how your skills align with Longines' values of elegance and customer service. Practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Longines family. Let's make it happen!
We think you need these skills to ace Assistant Boutique Manager | Longines Collins Street in Essex
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury products shine through. We want to see how your experience aligns with the elegance and sophistication that Longines embodies. Share specific examples of your retail experience in high-end environments!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for at Longines.
Be Clear and Concise:Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Longines!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Brand
Before the interview, dive deep into Longines' history and values. Understand their commitment to elegance and high performance, and be ready to discuss how you can embody these qualities as an Assistant Boutique Manager.
✨Showcase Your Experience
Highlight your retail management experience, especially in the luxury sector. Prepare specific examples of how you've motivated teams, handled customer issues, and improved sales performance in previous roles.
✨Demonstrate Customer Service Skills
Be prepared to discuss your approach to exceptional customer service. Think of scenarios where you've gone above and beyond for customers, and how you would handle escalated issues in a boutique setting.
✨Prepare Questions
Have thoughtful questions ready about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if Longines is the right fit for you.
