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- Tasks: Enhance customer experience and manage VIP engagement for a luxury watch brand.
- Company: Prestigious luxury watch brand based in Greater London.
- Benefits: Competitive salary, exclusive perks, and opportunities for professional growth.
- Why this job: Join a dynamic team and elevate the luxury shopping experience for VIP customers.
- Qualifications: Experience in luxury retail and strong communication skills required.
- Other info: Be part of a passionate team dedicated to customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
A luxury watch brand based in Greater London seeks an E-Commerce Manager to enhance customer experience and oversee CRM strategies. The ideal candidate will have experience in luxury retail, knowledge of E-Commerce operations, and strong communication skills.
Responsibilities include:
- Management of customer interactions
- VIP engagement
- Regular reporting on performance metrics
The role demands a proactive individual with a passion for luxury products and a commitment to customer satisfaction.
E-Commerce & CRM Lead - Luxury VIP Experience employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce & CRM Lead - Luxury VIP Experience
✨Tip Number 1
Network like a pro! Connect with people in the luxury retail space on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your passion for luxury! When you get the chance to chat with potential employers, make sure to express your enthusiasm for the brand and its products. We want to see that you’re genuinely excited about enhancing customer experiences.
✨Tip Number 3
Prepare for those interviews! Research the company’s CRM strategies and be ready to discuss how you can improve them. We love candidates who come armed with ideas and insights that show they’ve done their homework.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for proactive individuals who are ready to take the luxury experience to the next level.
We think you need these skills to ace E-Commerce & CRM Lead - Luxury VIP Experience
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury products shine through! Share any relevant experiences or insights that demonstrate your enthusiasm for the brand and the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in luxury retail and E-Commerce operations, and don’t forget to mention your strong communication skills!
Be Proactive in Your Approach: In your application, showcase your proactive nature. Discuss how you've taken initiative in previous roles, especially in managing customer interactions or enhancing customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Luxury Market
Make sure you research the luxury watch market thoroughly. Understand the brand's position, its competitors, and current trends. This knowledge will help you demonstrate your passion for luxury products and show that you're not just another candidate.
✨Showcase Your E-Commerce Expertise
Prepare to discuss specific E-Commerce strategies you've implemented in the past. Be ready to share metrics that highlight your success in enhancing customer experience and driving sales. This will prove your capability to manage E-Commerce operations effectively.
✨Highlight CRM Success Stories
Think of examples where you've successfully engaged with customers or improved CRM strategies. Discuss how you’ve managed customer interactions and VIP engagement, as this is crucial for the role. Use data to back up your claims and show the impact of your work.
✨Communicate with Confidence
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, it's not just what you say, but how you say it!
