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For Companies At a Glance
- Tasks: Lead a vibrant team, drive sales, and ensure top-notch customer service.
- Company: Join the iconic Swatch brand known for its creativity and innovation.
- Benefits: Enjoy generous discounts, bonuses, and extensive professional development opportunities.
- Why this job: Be part of a fun, dynamic environment where your leadership makes a real impact.
- Qualifications: 2+ years in retail management with strong sales and customer service skills.
- Other info: Collaborative culture with exciting career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
About Swatch
Colourful, happy, loud, shrill and forever re-interpreted in different ways. Since the "second watch" was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world - and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world's largest art gallery on the wrist. Since the release of OMEGA x Swatch Moonswatch collaboration in March 2022, it was labelled by The New York Times as "the watch industry's defining moment of 2022" and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe.
The Role
- As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team.
- Reporting to the Brand Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, and team development.
- Lead by example, being hands on, consistently motivating the team to achieve sales targets.
- Manage team performance, providing coaching and addressing any issues proactively.
- Develop team capabilities through ongoing training and support.
- Ensure compliance with all company and brand policies and procedures.
- Manage staff rosters and oversee Time & Attendance.
- Complete and distribute daily reports to relevant stakeholders.
- Receive and reconcile inventory, reporting discrepancies.
- Conduct regular quality checks on stock and ensure accurate stock handling procedures.
- Support recruitment efforts and interviews.
- Deliver comprehensive inductions and follow-up training for all new hires.
- Ensure customer service standards are consistently met and enhanced.
- Resolve elevated customer complaints with professionalism and care.
Skills & Experience
- 2+ years in retail Store Manager role within a high volume store.
- High skill set in driving sales and achieving KPI's.
- Experience with rostering, staff management and other day to day operations.
- Highly developed in customer service.
- Skilled in providing feedback.
- Excellent oral and written communication skills.
- Sound administrative skills and training experience.
- Organised with fantastic time management skills.
- Building and sustaining professional working relationships.
- Strong analytical and problem solving skills.
- Computer literacy skills (Word, Excel, PowerPoint).
Benefits
- Collaborative and supportive culture.
- Generous employee discount across all Swatch Group brands.
- Employee referral program with the opportunity to earn a cash reward.
- Access to our Employee Assistance Program.
- Comprehensive income protection insurance.
- Novated leasing opportunities for electric vehicles.
- Extensive professional Learning and Development program.
- Annual bonus potential on top of your base salary.
- Complementary Swatch watch.
How to Apply
Click APPLY to submit your application.
Swatch Store Manager | Chadstone in Colchester employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swatch Store Manager | Chadstone in Colchester
✨Tip Number 1
Get to know the Swatch brand inside out! Familiarise yourself with their latest collections and collaborations, like the Moonswatch and Bioceramic Scuba. This knowledge will help you stand out in interviews and show your passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former Swatch employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give your application a serious boost.
✨Tip Number 3
Prepare for your interview by practising common retail management questions. Think about how you would handle team performance issues or elevate customer service standards. We want you to be ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Swatch family. Let’s get you that Store Manager role!
We think you need these skills to ace Swatch Store Manager | Chadstone in Colchester
Some tips for your application 🫡
Show Your Passion for Swatch: When you're writing your application, let your love for Swatch shine through! Talk about what the brand means to you and how its vibrant designs inspire you. We want to see that you're not just looking for a job, but that you're excited to be part of the Swatch family.
Highlight Your Leadership Skills: As a Store Manager, you'll need to lead a team effectively. Make sure to showcase your experience in managing teams, driving sales, and achieving targets. We’re looking for someone who can motivate others, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s retail environment!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Swatch
Before the interview, dive deep into Swatch's history and its iconic designs. Familiarise yourself with recent collaborations like the OMEGA x Swatch Moonswatch and the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms. Showing genuine enthusiasm for the brand will impress your interviewers.
✨Showcase Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, tackled performance issues, and developed staff capabilities. Be ready to discuss your hands-on leadership style and how it aligns with Swatch's customer-focused approach.
✨Demonstrate Customer Service Excellence
Swatch prides itself on exceptional customer service. Think of specific instances where you've resolved customer complaints or enhanced service standards. Highlight your ability to maintain professionalism under pressure, as this will resonate well with the interviewers.
✨Be Organised and Analytical
With responsibilities like managing rosters and inventory, showcasing your organisational skills is crucial. Prepare to discuss how you handle administrative tasks and use analytical skills to drive sales and improve operations. This will show that you're not just a people person but also a strategic thinker.