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For Companies At a Glance
- Tasks: Lead the launch and operation of Rado's first Australian Boutique, ensuring top-notch client experiences.
- Company: Join Rado, a pioneering Swiss watch brand known for innovation and luxury.
- Benefits: Enjoy generous discounts, professional development, and a supportive team culture.
- Why this job: Be a key player in a groundbreaking retail venture and inspire a passionate team.
- Qualifications: 5+ years in retail management, strong communication skills, and a love for luxury watches.
- Other info: Exciting opportunity for growth in a dynamic and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About RADO
Rado is a globally recognised Swiss watch brand, famous for innovative design and its use of revolutionary materials to create some of the world's most recognisable and durable watches. Ever since its beginnings in Lengnau, Switzerland, Rado has had a pioneering spirit, with the brand philosophy "if we can imagine it, we can make it" still holding true today. Specialising in high-tech ceramic watches, Rado has gone from one breakthrough to the next and has a long and proud history of innovation, continually introducing the unexpected into Swiss watchmaking.
The Role
This marks an exciting new chapter for Rado as we prepare to open our first Australian Retail Boutique this May in Melbourne. The Boutique Manager will play a pivotal role in the successful launch and ongoing operation of this flagship location. You will encompass full accountability for staffing, sales performance, training, inventory control, and cost management, while also leading the client experience. As a key ambassador of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.
Key Responsibilities
- Conduct team training, orientation, and regular coaching to uphold high customer service standards
- Review operational reports to ensure compliance with company policies and procedures
- Oversee store set-up, processes, and sales team task completion
- Oversee daily security stock counts and inventory management
- Troubleshoot store issues to maintain service, efficiency, and productivity
- Ensure store security and adherence to safety policies and procedures
- Work alongside HR team with hiring and interviewing of new team members
- Manage workforce inductions, scheduling and rosters
- Support staff with escalated client issues
- Motivate staff, set objectives for performance reviews, and identify training needs
- Perform staff performance appraisals and provide ongoing feedback
- Maintain Rado learning and training qualifications
- Lead by example and provide staff continuous coaching to improve selling skills
- Collaborate with Marketing & Communications on event planning
- Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with clients and inspiring the team to deliver a personalised luxury experience
Skills and Experience
- Minimum 5 years retail experience in high range/premium sector preferred
- Tertiary qualifications in Business Administration preferred
- Proven retail management experience
- Excellent organisational skills
- Excellent oral and written communication skills
- Highly developed and proven customer service skills
- Computer literacy skills: Word, Excel
- Numerical and financial acumen
- Effective time management and problem-solving skills
- Team player with energy, drive and enthusiasm
- Luxury watch industry knowledge and experience an advantage
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development Program
- Complementary loan watch
Rado Boutique Manager | Collins St in Colchester employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rado Boutique Manager | Collins St in Colchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Rado's history, innovative designs, and materials. This will not only help you stand out in interviews but also show your genuine passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join watch enthusiast groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle team training or client issues, as these are key parts of the Boutique Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Rado family and ready to take on this exciting opportunity.
We think you need these skills to ace Rado Boutique Manager | Collins St in Colchester
Some tips for your application 🫡
Show Your Passion for Rado: When writing your application, let your enthusiasm for the Rado brand shine through. Share why you love our innovative designs and how they inspire you. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team!
Tailor Your Experience: Make sure to highlight your relevant retail management experience in your application. We’re looking for someone who can lead a team and drive sales, so be specific about your achievements and how they relate to the role. Use examples that showcase your skills in customer service and team motivation.
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality come through! Use a friendly tone in your writing that reflects the luxury experience we offer at Rado. This will help us get a sense of who you are and how you might fit into our boutique culture.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re tech-savvy and ready to embrace the digital age, just like our innovative watches!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Rado
Before stepping into the interview, make sure you’re well-versed in Rado's history and its innovative designs. Familiarise yourself with their high-tech ceramic watches and be ready to discuss how their brand philosophy aligns with your own values.
✨Showcase Your Leadership Skills
As a Boutique Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained and motivated a team, handled client issues, or improved sales performance. This will show that you can embody the standards of professionalism and service excellence expected at Rado.
✨Prepare for Operational Questions
Expect questions about inventory management, cost control, and compliance with company policies. Brush up on your knowledge of retail operations and be ready to share how you've effectively managed these aspects in previous roles.
✨Emphasise Client Relationships
Rado values genuine, long-term relationships with clients. Be prepared to discuss your approach to clientelling and CRM excellence. Share specific examples of how you've fostered customer loyalty and delivered personalised luxury experiences in your past positions.