At a Glance
- Tasks: Lead daily operations and inspire your team to deliver exceptional customer service.
- Company: Join Longines, a prestigious Swiss watchmaker with a rich heritage and global presence.
- Benefits: Enjoy generous discounts, professional development, and incentives on top of your salary.
- Other info: Collaborative culture with opportunities for career advancement and personal growth.
- Why this job: Be part of a luxury brand that values tradition, innovation, and team growth.
- Qualifications: 5+ years in retail, strong customer service skills, and proven management experience.
The predicted salary is between 40000 - 50000 £ per year.
About Longines
Longines has been established in Saint-Imier, Switzerland, since 1832. The watchmaking house boasts expertise forged in tradition, elegance and high performance. Seamlessly blending tradition and innovation, Longines is renowned for timepieces that reflect elegance and timeless sophistication - qualities embodied by its Ambassadors of Elegance, including Jennifer Lawrence, Henry Cavill, Kate Winslet and Barbara Palvin to name but a few. Longines is a member of Swatch Group Ltd, the world’s leading manufacturer of timepieces. The brand with the winged hourglass as its emblem has outlets in over 150 countries and stands as one of the world’s leading watch brands.
The Role
- Support Boutique Manager and wider team with daily boutique operations
- Plan staff rosters and approve leave to ensure adequate coverage
- Review operational reports to ensure compliance with policies and procedures
- Oversee inventory levels, including transfers, damages and CS stock
- Support sales performance by motivating the team and leading by example
- Ensure exceptional customer service and handle escalated customer issues
- Implement sales training programs and support ongoing staff development
- Manage Longines E‑Learning and SGA training modules for timely completion
- Assist with recruitment and setting performance objectives with management
- Provide daily support to Customer Service, including staffing and escalations
- Ensure accurate daily reporting of sales figures and boutique operations
- Ensure the highest level of client service at all times
Skills and Experience
- Minimum 5 years retail experience in the high‑range product or luxury sector preferred
- Tertiary qualifications in Business administration preferred
- Highly developed and proven customer service skills
- Proven retail management experience
- Computer literacy skills: Word, Excel
- Excellent organisational skills
- Excellent oral and written communication skills
- Numerical and financial skills
- Strong analytical and problem‑solving skills
- Effective time management skills
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Opportunity to earn incentives on top of your base salary
- Complementary loan watch
Luxury Boutique Ops Lead: Elevate Service & Team Growth in Colchester employer: SWATCH GROUP
Longines is an exceptional employer, offering a collaborative and supportive culture that prioritises employee growth and development. With generous benefits such as discounts across Swatch Group brands, comprehensive income protection insurance, and extensive learning opportunities, employees are empowered to thrive in their roles while contributing to the legacy of elegance and innovation in luxury watchmaking. Located in the picturesque Saint-Imier, Switzerland, working at Longines means being part of a prestigious brand that values tradition and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Boutique Ops Lead: Elevate Service & Team Growth in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector and let them know you're on the hunt for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Longines and its values. Show us how your experience aligns with their commitment to elegance and exceptional customer service. Tailor your responses to highlight your relevant skills and achievements.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your management experience and how you can elevate team performance in a luxury setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Longines family and being part of a brand that values tradition and innovation.
We think you need these skills to ace Luxury Boutique Ops Lead: Elevate Service & Team Growth in Colchester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury and high-end products shine through. We want to see how your experience aligns with our brand values and how you can elevate our service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the role. Highlight your relevant retail management experience and customer service skills that match what we’re looking for in a Luxury Boutique Ops Lead.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and enthusiasm for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Longines.
How to prepare for a job interview at SWATCH GROUP
✨Know Your Luxury Market
Familiarise yourself with the luxury watch market, especially Longines' position within it. Understand their brand values, history, and what sets them apart from competitors. This knowledge will help you demonstrate your passion for the brand and its products during the interview.
✨Showcase Your Leadership Skills
As a potential Ops Lead, it's crucial to highlight your experience in managing teams and driving performance. Prepare specific examples of how you've motivated staff, handled escalated customer issues, or implemented training programs. This will show that you can lead by example and elevate service standards.
✨Prepare for Operational Questions
Expect questions about daily boutique operations, inventory management, and compliance with policies. Brush up on your knowledge of retail operations and be ready to discuss how you would handle various scenarios, such as staffing challenges or inventory discrepancies.
✨Demonstrate Exceptional Customer Service
Longines prides itself on exceptional customer service, so be prepared to discuss your approach to handling customer complaints and ensuring satisfaction. Share examples of how you've gone above and beyond for customers in previous roles, showcasing your commitment to high-quality service.
