At a Glance
- Tasks: Provide technical assistance, manage services, and sell luxury watches.
- Company: Join Tissot, a leader in Swiss watchmaking since 1853.
- Benefits: Enjoy generous discounts, professional development, and a supportive culture.
- Other info: Opportunity for career growth and earning incentives.
- Why this job: Be part of an innovative team and work with cutting-edge watch technology.
- Qualifications: Strong communication skills and technical aptitude required.
The predicted salary is between 25000 - 35000 £ per year.
About Tissot
Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T‑Touch have made headlines as well as history. The ground‑breaking Tissot T‑Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long‑held reputation as innovators by tradition. Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes.
Key Responsibilities
- Provide first level of technical assistance to clients
- Registration of services, clearly identifying service needs
- Facilitate pre‑authorization & watch imagery
- Escalation management
- Refer to catalogues, directories, or databases to answer client queries
- Collaborate with the service centre for coordination of services
- Conduct Warranty interventions (Such as battery exchanges, repair on bracelets etc.)
- Case cleaning utilising an ultrasonic / steam cleaner
- Partial disassembly / assembly of mechanical and quartz movements
- Conduct quality control checks for watches returned from the service centre
- Maintenance of tools and equipment / ordering of consumables
- Daily reconciliation and reporting of CS activities
- Receipt and registration of incoming parcels
- Conduct weekly stock take
- Be able to sell watches at times when needed
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, "how they work" and relate knowledge to clients as needed/requested
Skills & Experience
- Excellent communication skills
- Technical aptitude with ability to follow technical instructions and guides
- Dexterity and ability to work with tools
- Collaborating with the team to exchange ideas and initiatives
- Time and priority management skills
- Compliant with operating procedures and protocol
- Ability to judge the costs and benefits of a possible action
- Decisive, firm, courteous, customer oriented, can handle stress
- A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
- Providing personalised service; knowledge of providing special services to clients based on their needs
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Opportunity to earn incentives on top of your base salary
- Complementary loan watch
Boutique Watch Technician - Precision Service & Sales in Colchester employer: SWATCH GROUP
At Tissot, we pride ourselves on being an exceptional employer, offering a collaborative and supportive culture that fosters both personal and professional growth. Our employees enjoy generous benefits, including discounts across all Swatch Group brands, comprehensive income protection insurance, and extensive learning and development opportunities, all while working in the heart of Swiss watchmaking innovation. Join us to be part of a team that values craftsmanship, quality, and a passion for performance, ensuring a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Boutique Watch Technician - Precision Service & Sales in Colchester
✨Tip Number 1
Get to know the company inside out! Research Tissot's history, their innovative products, and their commitment to quality. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Practice your technical skills! As a Boutique Watch Technician, you'll need to demonstrate your ability to handle tools and understand watch technology. Set up a mock scenario where you can showcase your skills and knowledge.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings. Plus, it’s always good to have someone on the inside!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your customer service skills and technical aptitude, which are key for this role.
We think you need these skills to ace Boutique Watch Technician - Precision Service & Sales in Colchester
Some tips for your application 🫡
Show Your Passion for Watches:When you're writing your application, let your love for watches shine through! Talk about any experience you have with watch technology or your favourite models. We want to see that you’re genuinely excited about the role and the brand.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. If you’ve got experience in technical assistance or customer service, shout about it! We appreciate candidates who take the time to connect their background to what we do.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the watch industry. We value communication skills, so make sure your writing reflects that!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Watches
Before the interview, brush up on your knowledge of Tissot's product lines and their unique features. Familiarise yourself with the technical aspects of watch movements and how they work. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Technical Skills
Be prepared to discuss your technical aptitude and experience with tools. If you have any hands-on experience with watch repairs or maintenance, share specific examples. Demonstrating your ability to follow technical instructions will be key in this role.
✨Emphasise Customer Service
Tissot values customer satisfaction, so highlight your experience in providing personalised service. Share stories where you went above and beyond for a client, showcasing your ability to handle stress and maintain a courteous demeanour under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Boutique Watch Technician role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
