At a Glance
- Tasks: Support the Boutique Manager and lead daily operations in a luxury watch environment.
- Company: Join Longines, a prestigious Swiss watchmaker with a rich heritage and global presence.
- Benefits: Enjoy generous discounts, professional development, and a supportive team culture.
- Other info: Great opportunities for career growth and incentives on top of your salary.
- Why this job: Be part of a brand that embodies elegance and sophistication while leading a passionate team.
- Qualifications: 5+ years in retail, strong customer service skills, and proven management experience required.
The predicted salary is between 30000 - 40000 £ per year.
About Longines
Longines has been established in Saint-Imier, Switzerland, since 1832. The watchmaking house boasts expertise forged in tradition, elegance and high performance. Seamlessly blending tradition and innovation, Longines is renowned for timepieces that reflect elegance and timeless sophistication - qualities embodied by its Ambassadors of Elegance, including Jennifer Lawrence, Henry Cavill, Kate Winslet and Barbara Palvin to name but a few. Longines is a member of Swatch Group Ltd, the world’s leading manufacturer of timepieces. The brand with the winged hourglass as its emblem has outlets in over 150 countries and stands as one of the world’s leading watch brands.
The Role
- Support Boutique Manager and wider team with daily boutique operations
- Plan staff rosters and approve leave to ensure adequate coverage
- Review operational reports to ensure compliance with policies and procedures
- Oversee inventory levels, including transfers, damages and CS stock
- Support sales performance by motivating the team and leading by example
- Ensure exceptional customer service and handle escalated customer issues
- Implement sales training programs and support ongoing staff development
- Manage Longines E‑Learning and SGA training modules for timely completion
- Assist with recruitment and setting performance objectives with management
- Provide daily support to Customer Service, including staffing and escalations
- Ensure accurate daily reporting of sales figures and boutique operations
- Ensure the highest level of client service at all times
Skills and Experience
- Minimum 5 years retail experience in the high‑range product or luxury sector preferred
- Tertiary qualifications in Business administration preferred
- Highly developed and proven customer service skills
- Proven retail management experience
- Computer literacy skills: Word, Excel
- Excellent organisational skills
- Excellent oral and written communication skills
- Numerical and financial skills
- Strong analytical and problem‑solving skills
- Effective time management skills
Benefits
- Collaborative and supportive culture
- Generous employee discount across all Swatch Group brands
- Employee referral program with the opportunity to earn a cash reward
- Access to our Employee Assistance Program
- Comprehensive income protection insurance
- Novated leasing opportunities for electric vehicles
- Extensive professional Learning and Development program
- Opportunity to earn incentives on top of your base salary
- Complementary loan watch
Assistant Boutique Manager | Longines Collins Street in Colchester employer: SWATCH GROUP
Longines is an exceptional employer that fosters a collaborative and supportive culture, making it an ideal workplace for those passionate about luxury retail. With extensive professional development opportunities, generous employee discounts across all Swatch Group brands, and a commitment to employee well-being through programs like the Employee Assistance Program, Longines ensures that its team members thrive both personally and professionally. Located in the prestigious Collins Street area, employees enjoy a vibrant environment that reflects the elegance and sophistication of the brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager | Longines Collins Street in Colchester
✨Tip Number 1
Get to know the brand inside out! Longines is all about elegance and tradition, so make sure you can chat confidently about their history and products. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. They might share insider tips that could give you an edge in the application process.
✨Tip Number 3
Prepare for role-play scenarios! As an Assistant Boutique Manager, you'll need to handle customer issues and motivate your team. Practise how you'd approach these situations to demonstrate your skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Longines family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Boutique Manager | Longines Collins Street in Colchester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury products shine through. Mention any relevant experience you have in the high-range or luxury sector, and how it aligns with Longines' values of elegance and sophistication.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Boutique Manager role. Highlight your retail management experience and customer service skills, and don’t forget to mention your ability to motivate a team and handle escalated customer issues.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your skills and experience without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Longines family!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Brand
Before the interview, dive deep into Longines' history and values. Understand their commitment to elegance and high performance, and be ready to discuss how you can embody these qualities as an Assistant Boutique Manager.
✨Showcase Your Experience
Highlight your retail management experience, especially in the luxury sector. Prepare specific examples of how you've motivated teams, handled customer issues, and improved sales performance in previous roles.
✨Demonstrate Customer Service Skills
Be prepared to discuss your approach to exceptional customer service. Think of scenarios where you've gone above and beyond for customers, and how you would handle escalated issues in the boutique.
✨Ask Insightful Questions
Prepare thoughtful questions about the boutique's operations and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
