Boutique Manager

The company Blancpain, founded in 1735 by Jehan-Jacques Blancpain in the Swiss Jura, is known as the world's oldest watch brand. Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle. The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in 1953 with the presentation of the first modern diver's watch Fifty Fathoms. With the creation of the Blancpain Ocean Commitment, the brand pays homage to its significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades. As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse d'Or.

Team Leadership

• Lead, motivate and manage a sales team, ensuring they are trained in product knowledge, customer service, and brand values.
• Conduct regular team meetings, providing performance feedback, and fostering a positive team environment.
• Define clear targets and responsibilities for each team member.
• Evaluate and support the development of the team through ongoing training in luxury retail, clientele, and selling techniques.
• Anticipate turnover and take the lead in recruitment of new staff.
• Manage team roster, vacations and overtime.

Sales and Business Development

• Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and existing clients in order to achieve sales targets.
• Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners.
• Together with Brand Manager, HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities.

Customer Experience

• Deliver a world-class customer service experience by adhering to the highest standards of service.
• Offer bespoke consultations to clients, educating them on the craftsmanship, heritage, and technical features of timepieces.
• Ensure an exceptional and personalized shopping journey for each client, understanding their unique preferences and needs.

Boutique Operations & Administration

• Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines.
• Ensure compliance with company policies, procedures, and safety standards.
• Make sure that all operating, H&S and security guidelines are understood and respected.
• Assure the security and proper maintenance of stock timepieces.
• Coordinate with suppliers, Logistic department and HQ teams regarding product deliveries, restocks, and special collections.
• Oversee cash handling, reporting, and administrative tasks, ensuring accuracy in records and operations.
• Manage boutique budgets and expenses, maintaining efficient operational costs.

Reporting & Analysis

• Track sales performance, inventory turnover, and customer feedback to assess the boutique's performance.
• Report on KPIs, sales trends, and customer insights to Brand Manager.
• Analyse and adjust strategies based on market conditions and client preferences.

Brand Representation

• Be the face of the brand, upholding the values, image, and reputation of the Blancpain brand at all times.
• Represent the brand in local events, VIP client events, and high-profile promotions.
• Develop relationships with high-net-worth individuals (HNWIs), watch enthusiasts, and collectors to build a loyal client base.

Profile Experience

• Previous team management experience in luxury retail, preferably within the watchmaking, jewellery, or high-end fashion industries.
• Experience in leading successful team and driving sales in a competitive, high-end environment.
• Strong background in customer relationship management and clientele.

Skills

• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Leadership and team management capabilities.
• Deep knowledge of the luxury watchmaking industry, including product features, craftsmanship, and watchmaking history.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
• Ability to foster relationships with VIP clients and build a strong customer base.

Attributes

• Passionate about luxury timepieces and the craftsmanship behind them.
• Proactive, detail-oriented, and results-driven.
• High level of professionalism and discretion when dealing with high-profile clients.
• Intellectual curiosity and a passion for learning.
• Comfortable using Excel, Word, SAP.