At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect watch.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a vibrant setting.
- Why this job: Be part of a luxury retail experience and connect with international clientele.
- Qualifications: Retail experience, passion for watches, and great communication skills.
The predicted salary is between 12 - 15 £ per hour.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term employer: SWATCH GROUP
Hour Passion, a distinguished retail brand of the Swatch Group, offers an exceptional working environment in the vibrant Bicester Village, renowned for its luxury shopping experience. As a Retail Sales Advisor, you will thrive in a dynamic team that values innovative customer service and provides ample opportunities for personal and professional growth within the prestigious watch industry. With a commitment to employee development and a culture that celebrates passion for luxury retail, Hour Passion stands out as an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge about watches and jewellery.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Attend retail events or join online groups related to luxury retail. You never know who might have a lead on a job or offer some insider tips that could help you stand out.
✨Tip Number 4
Apply through our website! We love seeing applications from enthusiastic candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and passion for the industry in your application.
We think you need these skills to ace Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term
Some tips for your application 🫡
Show Your Passion:Make sure to express your genuine love for watches and luxury retail in your application. We want to see that you’re not just looking for a job, but that you’re excited about being part of the Hour Passion team!
Tailor Your CV:Customise your CV to highlight relevant experience in retail, especially if you've worked with watches or jewellery before. We appreciate when candidates take the time to align their skills with what we’re looking for.
Craft a Memorable Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’d be a great fit for our team and how you can contribute to delivering exceptional customer service. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Brush up on the features, history, and unique selling points of the products. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in retail, especially in a luxury environment.
✨Demonstrate Cultural Awareness
Since you’ll be dealing with international customers, it’s important to show that you understand and respect different cultures. Be ready to discuss any experiences you have had with diverse clientele and how you adapted your communication style accordingly.
✨Be Ready for Role-Playing Scenarios
Interviews for retail positions often include role-playing exercises. Practice how you would greet a customer, handle a sale, or deal with a complaint. This will help you feel more confident and prepared to showcase your skills in a practical way.
