At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect watch.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible shifts and a vibrant team atmosphere await you!
- Why this job: Be part of a luxury retail experience and connect with international clientele.
- Qualifications: Retail experience, passion for watches, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
- Sales: Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time.
- Security: Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions: All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credit cards and international currency.
- Care of the Store: Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards.
- Communication: Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues.
- Product Knowledge: Attend regular training days. Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers.
- Other: To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile Essential:
- Experience in the Retail Industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Retail Sales Advisor FT Bicester Village employer: SWATCH GROUP
Hour Passion, a distinguished retail brand of the Swatch Group, offers an exceptional work environment in Bicester Village, where employees are encouraged to thrive in a dynamic and customer-focused atmosphere. With a commitment to innovative concepts and excellent service, the company provides extensive training and growth opportunities, ensuring that team members can develop their skills while engaging with an international clientele. The vibrant culture and emphasis on teamwork make Hour Passion an attractive employer for those passionate about luxury retail and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor FT Bicester Village
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you walk into that interview, you can show off your passion for watches and jewellery, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Hour Passion. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your retail experience and passion for luxury items, which is exactly what Hour Passion is looking for.
We think you need these skills to ace Retail Sales Advisor FT Bicester Village
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the products and the retail environment. Share any relevant experiences that highlight your enthusiasm.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales Advisor role. Highlight your experience in retail, especially if it’s in luxury or with watches. We appreciate candidates who take the time to align their skills with what we’re looking for!
Be Professional Yet Friendly:Your written communication should reflect the friendly and professional service we provide at Hour Passion. Use a warm tone but keep it polished. Remember, we’re looking for someone who can connect with our international clientele!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hour Passion!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their latest collections and be ready to discuss features, benefits, and any unique selling points. This will show your passion for the brand and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in retail, especially in a luxury environment, so be ready to impress with your stories!
✨Demonstrate Cultural Awareness
Since you’ll be dealing with international customers, it’s important to show that you understand and respect different cultures. Brush up on common customs and etiquette from various countries, and be prepared to discuss how you would adapt your service to meet diverse customer needs.
✨Be Ready for Role-Playing Scenarios
In retail interviews, you might be asked to role-play a sales scenario. Practice how you would greet a customer, ask questions to understand their needs, and close a sale. This will help you feel more confident and demonstrate your sales skills effectively during the interview.
