At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect watch.
- Company: Join Hour Passion, a leading retail brand in the luxury watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible shifts and a chance to engage with international clientele.
- Why this job: Be part of a unique shopping experience and share your passion for luxury watches.
- Qualifications: Retail experience, preferably in luxury or watch sales, with a love for watches.
The predicted salary is between 22000 - 28000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Premium Watch Sales Advisor in Bicester employer: SWATCH GROUP
At Hour Passion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on passion and excellence in customer service. Our team members enjoy comprehensive training opportunities, enabling personal and professional growth while working in a dynamic retail environment located in prestigious international airports and outlet villages. With a focus on innovation and a commitment to delivering memorable shopping experiences, we provide our employees with the unique advantage of engaging with a discerning global clientele in the luxury watch sector.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Watch Sales Advisor in Bicester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's product range and their unique selling points. This way, when you chat with potential employers, you can show off your passion and knowledge about watches and jewellery.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with friends or family to get comfortable with different situations.
✨Tip Number 3
Network like a pro! Attend watch fairs, luxury retail events, or even local meet-ups. The more people you meet in the industry, the better your chances of landing that dream job. Plus, you might pick up some insider tips along the way!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your relevant experience and passion for luxury retail in your application. It’s your chance to shine!
We think you need these skills to ace Premium Watch Sales Advisor in Bicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for watches and luxury retail shine through. We want to see that you’re not just looking for a job, but that you genuinely enjoy what you do and have a passion for the products we sell.
Tailor Your CV:Make sure your CV is tailored to the role of Premium Watch Sales Advisor. Highlight any relevant experience in retail, especially in luxury or jewellery sectors, and don’t forget to mention your customer service skills. We love seeing how you can contribute to our team!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can communicate well with international customers, so show us your ability to connect with people while maintaining a professional tone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hour Passion!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Watches
Make sure you brush up on your knowledge of watches and jewellery before the interview. Familiarise yourself with different brands, styles, and features. Being able to discuss specific products confidently will impress your interviewers and show your passion for the industry.
✨Customer Service is Key
Prepare to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer. This role is all about delivering exceptional experiences, so showing that you understand this will set you apart.
✨Dress to Impress
Since you're applying for a luxury retail position, your appearance matters. Dress smartly and in a way that reflects the brand's image. This shows that you take the opportunity seriously and understand the importance of presentation in the luxury market.
✨Be Culturally Aware
Given that you'll be dealing with international customers, it's important to show that you're culturally aware. Brush up on basic customs and etiquette from different cultures, and be ready to discuss how you would handle diverse clientele. This will highlight your adaptability and customer-centric approach.
