At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences for luxury watch and jewellery clients.
- Company: Join Hour Passion, a leading retail brand in the luxury watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth in luxury retail.
- Other info: Flexible shifts and a chance to engage with international clientele.
- Why this job: Be part of an exciting team that inspires discerning customers with innovative concepts.
- Qualifications: Retail experience, passion for luxury products, and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile Essential
- Experience in the Retail Industry at a sales advisor level, preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Luxury Watch & Jewelry Sales Specialist in Bicester employer: SWATCH GROUP
At Hour Passion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values innovation and excellence in customer service. Our team members enjoy comprehensive training opportunities, enabling personal and professional growth while working in a dynamic retail environment located in prestigious international airports and outlet villages. Join us to be part of a passionate team that delivers memorable experiences to discerning clientele, all while enjoying the unique advantages of working within the world-leading Swatch Group.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Watch & Jewelry Sales Specialist in Bicester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's product range and their unique selling points. This way, when you chat with potential employers, you can show off your knowledge and passion for luxury watches and jewellery.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with people in the luxury retail sector. Building relationships can lead to job opportunities that aren’t even advertised yet!
✨Tip Number 3
Practice your pitch! When you get the chance to meet hiring managers, be ready to talk about your experience and how it aligns with the role. A confident and engaging conversation can make all the difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hour Passion.
We think you need these skills to ace Luxury Watch & Jewelry Sales Specialist in Bicester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury watches and jewellery shine through! We want to see that you’re not just looking for a job, but that you genuinely enjoy the products and the experience of selling them.
Tailor Your CV:Make sure your CV is tailored to highlight your retail experience, especially in luxury settings. We’re looking for candidates who understand the nuances of high-end customer service, so don’t be shy about showcasing relevant skills!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and friendliness. We value great communication skills, so make sure your tone reflects how you’d interact with our discerning clientele.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hour Passion!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their brands and be ready to discuss specific products, features, and what makes them unique. This will show your passion for the industry and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in luxury retail, so be ready to demonstrate your ability to create memorable shopping experiences.
✨Understand the Luxury Market
Familiarise yourself with the luxury retail landscape, especially in watches and jewellery. Be prepared to discuss trends, customer expectations, and how you can contribute to maintaining the brand's prestigious image. Showing that you understand the nuances of luxury retail will set you apart.
✨Practice Your Communication Skills
Since you'll be dealing with an international clientele, practice clear and professional communication. You might want to role-play common customer interactions or questions you might face. Being articulate and confident will help you connect with both customers and colleagues during the interview.
