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For Companies At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and manage store operations.
- Company: Join the Swatch Group, a global leader in watches and jewellery.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be part of a passionate team and create memorable experiences for customers.
- Qualifications: Retail management experience and a love for luxury products.
- Other info: Exciting environment with a focus on innovation and emotional connection.
The predicted salary is between 24000 - 36000 £ per year.
The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer's wrist. Both emotional poetry and innovation play an active part in the commitment to its customers.
Job Description
- Staff Management
- Train, supervise and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise self and team to ensure optimum use of available time.
- Motivate and develop a high performing team.
- Deliver high customer service through team.
- Produce staff rotas.
- Manage staff holidays.
- Monitor employee's performance.
- Training
- Assist in the implementation of induction for all new employees.
- Assist in the training and development of the Boutique team.
- Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Report to Hour Passion HQ / outlet centre management as necessary.
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, using an omni channel approach as needed.
- Security & Stock
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
- Carry out stock checks and audits in line with Company policies and procedures.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Cash Handling
- Ensure the till is reconciled daily.
- Ensure that cash handling and banking procedures are in line with Company policies and procedures.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
- Care of the Store
- Ensure the store is always kept clean and presentable, including back of house areas.
- Ensure Health and Safety awareness.
- Ensure Visual Merchandising standards are adhered to.
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Product Knowledge
- Attend regular training days or sessions.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Other
- Implement Company procedures and guidelines.
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Key Skills
- Previous retail management/supervisory experience
- Previous experience working in Watch & Jewellery or Luxury sector
- Exceptional people skills
Assistant Store Manager - Hour Passion - Bicester Village employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Hour Passion - Bicester Village
✨Tip Number 1
Get to know the company inside out! Research Swatch Group's brands and their unique culture. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or training opportunities shows that you're proactive and keen to develop within the company. Plus, it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status and any updates directly from us.
We think you need these skills to ace Assistant Store Manager - Hour Passion - Bicester Village
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the watch and jewellery industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management or the luxury sector. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we’re all about efficiency!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in our book!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the Swatch Group's brands and their product ranges. Being able to discuss specific watches or jewellery pieces will show your passion for the industry and impress your interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to motivate and develop staff, as this is crucial for the Assistant Store Manager role. Think of specific situations where you turned challenges into successes.
✨Demonstrate Exceptional Customer Service
Be ready to share experiences where you provided outstanding customer service. The Swatch Group values emotional connections with customers, so illustrate how you’ve created memorable experiences for shoppers in previous roles.
✨Understand the Importance of Security and Stock Management
Familiarise yourself with best practices in stock control and loss prevention. Be prepared to discuss how you would handle cash management and ensure the store remains secure, as these are key responsibilities in the role.
