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- Tasks: Lead a vibrant team, deliver stellar customer experiences, and drive store success.
- Company: Join Swatch, a global leader in innovative and stylish watches.
- Benefits: Enjoy competitive pay, generous discounts, private healthcare, and career development opportunities.
- Why this job: Be part of a creative culture that values innovation and customer satisfaction.
- Qualifications: Retail management experience, strong communication skills, and a passion for fashion are essential.
- Other info: Flexible hours and opportunities to work with international customers.
The predicted salary is between 24000 - 36000 £ per year.
OverviewThe company Colorful, happy, loud, shrill and forever re-interpreted in different ways. Swiss Made and thanks to industrial production and only 51 parts, available at a democratic price. Since the \”second watch\” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days, keeping time as part of a Spring-Summer, Fall-Winter or as a Special Collection.
Known for revolutionary concepts, creative models and the pleasure it takes in provocation, Swatch loves to keep on surprising its audience. Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world\\\’s largest art gallery on the wrist. With its commitment to niche sports and the Swatch Proteam, the watchmaker has paved the way to popularity for disciplines like Freestyle Skiing, BMX and Skateboard.
Working for Swatch you will be part of a strong and expanding retail network and working for the world\\\’s largest watchmaking group for one of the world\\\’s most popular brands.
What we offer
Competitive Salary Package
Generous Employee Discounts / Staff Sales
Private Health Care
Career Development and Training
Employee Assistance and Mental Health Platform
Perkbox
Cycle to Work / Seasonal Ticket Scheme
Eye Test / Glasses
Job descriptionAre you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success.
As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.
Responsibilities
Team Management
Train, supervise, and motivate employees to meet store goals.
Plan, organize, and prioritize tasks for optimal team productivity.
Develop team performance, focusing on conversion and customer service.
Produce team rotas and monitor performance.
Assist with performance management, training, and coaching.
Training
Help implement induction programs for new employees.
Assist in training and developing the store team.
Encourage completion of required E-Learning.
Ensure service standards align with Swatch guidelines.
Security
Open and close the store per company policies.
Implement security procedures and manage stock.
Maintain awareness of product security hot spots.
Conduct stock checks and audits.
Reporting
Accurately report administration and stock control.
Collate sales figures.
Sales
Provide friendly, memorable customer service.
Maintain product knowledge and assist with displays.
Contribute to sales targets and deliver exceptional service.
Cash Handling
Reconcile tills daily and ensure secure cash handling.
Handle transactions responsibly, including cash, cards, and international currency.
Store Care
Keep the store clean and presentable.
Maintain health and safety standards and visual merchandising.
Communication
Adhere to company policies and attend briefings.
Communicate effectively at all levels.
Present professionally and understand international customer customs.
Attend Retail Managers Meetings in the absence of the Store Manager.
Product Knowledge
Attend training and stay informed on new products.
Deliver product knowledge to customers and train colleagues.
Merchandising
Display products per company policies and maintain high presentation standards.
Professional requirementsEssential:
Previous retail management experience
Passion to motivate, engage and raise morale
Creativity in ideas to increase footfall and conversion
Exceptional communication skills
Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
Driven to improve conversion and ensure the store and team meet KPIs
Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement
Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills
Strong interpersonal skills with emphasis on building good working relationships
Commitment to their own development and development of their team
Self-aware and acknowledges personal areas for improvement and development
Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines
Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
Flexibility to support team and company in working additional/different hours and at different locations as and when required
Preferred:
Previous experience working in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous experience providing training to colleagues
Experience and knowledge of Swatch and Flik Flak products
ContactKevin Charles
#J-18808-Ljbffr
Assistant Store Manager - Swatch Carnaby Street employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Swatch Carnaby Street
✨Tip Number 1
Familiarise yourself with Swatch's latest collections and their unique selling points. Being able to discuss specific products and trends during your interview will show your genuine interest in the brand and its offerings.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlighting your ability to inspire and develop others will resonate well with the hiring managers.
✨Tip Number 3
Research the retail environment at Carnaby Street, including customer demographics and local competitors. This knowledge will help you articulate how you can drive footfall and enhance customer experiences in that specific location.
✨Tip Number 4
Prepare to discuss your approach to visual merchandising and how it can impact sales. Swatch values creativity, so showcasing your ideas on product displays could set you apart from other candidates.
We think you need these skills to ace Assistant Store Manager - Swatch Carnaby Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and showcases your ability to motivate and lead a team. Use specific examples that demonstrate your skills in customer service and sales.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for fashion and innovative timepieces. Mention why you want to work for Swatch specifically and how your values align with the brand's commitment to creativity and customer experience.
Showcase Your Communication Skills: In your application, emphasise your exceptional communication skills. Provide examples of how you've effectively communicated with team members and customers in previous roles, especially in a retail environment.
Highlight Your Leadership Experience: Detail your experience in training and developing team members. Discuss any specific initiatives you've led that improved team performance or customer satisfaction, as this is crucial for the Assistant Store Manager role.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and innovative timepieces during the interview. Swatch is all about creativity and style, so sharing your personal connection to the brand or similar products can help you stand out.
✨Demonstrate Team Management Skills
Be prepared to discuss your previous experience in managing teams. Highlight specific examples where you trained, motivated, or developed team members, as this role requires strong leadership and interpersonal skills.
✨Know Your Products
Familiarise yourself with Swatch's product range and recent collections. Being able to discuss specific watches or designs will show your commitment to the brand and your ability to provide exceptional customer service.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of scenarios where you've successfully resolved issues or improved sales, as these will demonstrate your commercial acumen and customer service focus.
