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- Tasks: Join our team as a Lead Scheduler, managing shifts and supporting colleagues in a dynamic environment.
- Company: Be part of the South Western Ambulance Service, providing vital emergency care across England.
- Benefits: Enjoy flexible working, generous leave, training opportunities, and discounts at various retailers.
- Why this job: Make a real impact while developing your skills in a supportive and innovative team culture.
- Qualifications: GCSEs in Maths and English required; IT competency and office experience preferred.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 22500 - 26000 £ per year.
Do you have strong administrative skills? Are you good with attention to detail? Then look no further! We are currently looking for a friendly, enthusiastic, and motivated administrator to join the Resource Operations Centre (ROC) team in Bristol. No previous experience is necessary as full training will be provided!
Benefits include:
- Working on a rota that provides rest days on weekdays and the possibility of being able to swap shifts.
- Basic salary range of £26,530 to £29,114 plus unsocial hours pay enhancements.
- Flexible Overtime opportunities.
- Annual leave starting at 262.5 hours (approx. 7 weeks) per year, up to a maximum of 307.5 hours (approx. 8.2 weeks).
- Flexible working opportunities.
- Employee Assistance programme.
- Full training for the role.
- Opportunities for on-going personal and professional development.
- Future Career Opportunities across the South West.
- Access to the National Apprenticeship Programme for fully funded work-based higher education, up to degree level.
- Access to Unison, the UK's largest public services Trade Union.
- Staff Discounts from large national retailers to local businesses in a wide range of categories including food and drink, holidays, cars, days out, fashion, gifts, home essentials, insurance, phones and many more!
Main duties of the job:
Our Lead Schedulers join us on a 9-month training programme which ensures robust training and support for all of our colleagues. The post holder will need to be organised, reliable, able to prioritise and adaptable to be able to support the office. ROC Lead Schedulers are responsible for delivering resourcing services to the Trust. This includes planning Relief shifts, processing annual leave requests and allocating annual leave to keep us in line with our KPIs. We manage all sickness calls for the Trust, book specified training days for operational colleagues and support our colleagues with shift swap requests, overtime requests and many other general queries which are managed through numerous Outlook email accounts.
Lead Schedulers also maintain, administer and oversee the Global Rostering System (GRS) for the management of resources and fleet, and the co-ordination of personnel records, rota patterns and abstractions; including the handling of sensitive and confidential information. This will include testing and roll out of software updates, providing help facilities and being responsible for information and records. ROC Lead Schedulers do not have any line managerial responsibilities but they are relied upon to mentor others in the team. We do want our Lead Schedulers to 'Lead' in their given areas and become the experts and be able to work autonomously.
About us:
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
A standard working week of 37.5 hours. Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years. Pay enhancements for out of hours, shift and overtime working. Career and salary progression. Car leasing scheme. Free parking across Trust sites. Staff networks. Wide range of discounts from various organisations across the UK.
Job responsibilities:
For further information about this role please see attached the job description and person specification attached.
Person Specification:
- 4 GCSE's (or equivalent), Math's and English mandatory, Grade C or above.
- Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience.
- Evidence of higher education or equivalent experience.
- Full Driving Licence.
- Previous experience (Paid/ Unpaid relevant to job).
- Office and Team working experience.
- Experience with Microsoft IT package.
- Scheduling or resource management experience.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ROC Lead Scheduler - Bristol employer: SWAST
Contact Detail:
SWAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ROC Lead Scheduler - Bristol
✨Tip Number 1
Familiarise yourself with the Resource Operations Centre's functions and responsibilities. Understanding how they manage scheduling, annual leave, and sickness calls will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritise and adapt, which are key traits for a Lead Scheduler.
✨Tip Number 3
Network with current or former employees of the South Western Ambulance Service. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for your application.
✨Tip Number 4
Be prepared to discuss your IT skills, especially with Microsoft packages. Since the role involves managing sensitive information and using the Global Rostering System, demonstrating your proficiency in these areas will set you apart from other candidates.
We think you need these skills to ace ROC Lead Scheduler - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative skills and attention to detail. Use specific examples from your past experiences that demonstrate your organisational abilities and reliability.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention why you are interested in the ROC Lead Scheduler position and how your skills align with the job requirements.
Highlight Relevant Qualifications: In your application, emphasise any relevant qualifications or experiences, such as GCSEs in Maths and English, IT competency, or any previous office experience. This will show that you meet the essential criteria outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SWAST
✨Show Your Organisational Skills
As a ROC Lead Scheduler, you'll need to demonstrate your ability to stay organised and manage multiple tasks. Prepare examples from your past experiences where you successfully prioritised tasks or managed schedules effectively.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Lead Scheduler, especially regarding the Global Rostering System (GRS). Understanding how this system works will show your enthusiasm for the role and your readiness to learn.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss situations where your meticulous nature helped avoid mistakes or improved processes. This will reassure the interviewers of your capability to handle sensitive information.
✨Emphasise Teamwork and Mentoring
Since the role involves mentoring others, share experiences that showcase your ability to work well in a team and support colleagues. Highlight any previous mentoring or leadership roles, even if informal, to illustrate your potential.
