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- Tasks: Provide 2nd line desktop support and ensure efficient IT systems for patient care.
- Company: Join the South Western Ambulance Service NHS Foundation Trust, a leader in emergency care.
- Benefits: Competitive salary, 27 days holiday, career progression, and various employee discounts.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, HNC/HND in Computer Skills, and relevant experience.
- Other info: Full-time role with opportunities for professional development and a vibrant team culture.
The predicted salary is between 26700 - 31800 £ per year.
Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.
As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.
As this role is required to support a specific project, the successful candidate will be required to be on site five days per week. Hybrid or remote working is not available for this position. The successful candidate can be based at either Trust HQ in Exeter or Bristol St James and will be required to travel regularly between both sites to provide effective project support.
Main duties of the job:
- For further details and for the main duties of this role, please see the attached job description where this is outlined.
About us:
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
A standard working week of 37.5 hours.
Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years.
Pay enhancements for out of hours, shift and overtime working.
Career and salary progression.
Car leasing scheme.
Free parking across Trust sites.
Cycle-to-work and other salary sacrifice schemes.
Staff networks.
Access to a wide range of discounts from various organisations across the UK.
Job responsibilities:
- For full details regarding the main responsibilities for role please see the attached job description and person specification.
Right to work/Certificate of sponsorship: This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
Specification:
- Education & Qualifications: 4 GCSEs or equivalent, including English & Mathematics; HNC/HND or equivalent in Computer Skills/experience.
- Previous Experience: Reasonable experience in a similar environment; Experience of Microsoft operating systems; Experience of computer networks.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name: South Western Ambulance Service NHS Foundation Trust
Address: Trust Headquarters OR St James Bristol
£31,049 to £37,796 a year per annum (indicative)
Contract: Fixed term
Duration: 10 months
Working pattern: Full-time
Reference number: Job locations Trust Headquarters OR St James Bristol
Desktop Engineer in London employer: SWAST
Contact Detail:
SWAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at South Western Ambulance Service on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop support. Think about scenarios where you've solved tech issues before, as they'll want to see how you handle real-life challenges.
✨Tip Number 3
Show your passion for patient care! In your conversations and interviews, highlight how your tech skills can directly contribute to improving patient experiences. It’s all about making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Desktop Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight relevant experience and skills that match the job description, especially your 2nd line support experience and familiarity with Microsoft operating systems.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of how you've provided effective IT support in the past and how you embody our values of being compassionate and innovative.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully resolved technical issues. We love candidates who can demonstrate their ability to troubleshoot and provide solutions under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in patient care.
How to prepare for a job interview at SWAST
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and computer networks. Be ready to discuss your previous experience in a similar environment, as this will show that you’re not just familiar with the tech but can also apply it effectively.
✨Understand the Trust's Mission
Familiarise yourself with the South Western Ambulance Service's commitment to patient care. Being able to articulate how your role as a Desktop Engineer contributes to first-class patient care will demonstrate your alignment with their values and mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific examples where you've provided 2nd line support or escalated issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Since the role emphasises teamwork, be prepared to discuss how you’ve collaborated with others in past roles. Highlight any experiences where you worked closely with 1st line support or technical specialists, showcasing your ability to be a team player.