EOC Senior Clinician - Ring-fenced to INTERNAL Triage Clinicians ONLY in Exeter

South Western Ambulance Service NHS Foundation Trust

EOC Senior Clinician - Ring-fenced to INTERNAL Triage Clinicians ONLY

The closing date is 27 July 2026

As a senior clinician working within the Emergency Operations Centre, your primary role is to ensure the safe and effective clinical management of waiting patients following a call to 999 or referral from another service, ensuring that an ambulance response is prioritised for those most in need.

As an experienced triage clinician, you will be able to demonstrate your ability to recognise and respond appropriately to both individual patient risk, considering (where necessary) dynamic and sustained changes of risk within the wider waiting patient stack. You will be expected to conduct remote clinical triage to establish appropriate care pathways and self-care advice for patients. Additionally, you will provide remote clinical support and decision making to staff responders and partner agencies who are on scene with patients.

You will be expected to take on the role of 'shift lead' to plan and coordinate the allocation of work streams, adjusting them dynamically as necessary in response to changes in demand and risk profile. You will be responsible for identifying and robustly mitigating any clinical safety concerns in conjunction with the EOC Duty Officer (escalating to the Trust Incident Manager as necessary).

Main duties of the job

Perform the function of Clinical Navigator, ensuring all incoming calls suitable for clinical navigation are reviewed and directed to the most appropriate outcome in asafe and timely manner.

Take an active role in the clinical management of patients in the waiting stack,providing assurance to broader EOC colleagues and fostering confidence in the Clinical Teams management of patient safety and risk.

Utilise a clinical decision support tool to aide in the identification of individual risk, using sound, autonomous clinical judgement to signpost inappropriate 999 callers to more appropriate health and social care providers.

Demonstrate an understanding of how wider organisational risk can impact on individual patient risk, using this knowledge to inform patient care plans and the advice offered to colleagues.

Use autonomous clinical judgement to appropriately signpost suitable patients to use alternative methods of conveyance to an appropriate healthcare facility.

Provide senior clinical advice and assistance to EOC Staff as necessary.

To undertake all work streams supported by the EOC Clinical Team, including clinical navigation, remote triage and dispatch stack safety. This not an exhaustive list and work streams may change dynamically to reflect the requirements of the role.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Right to work / Certificate of Sponsorship

This role meets the criteria for Skilled Worker visa sponsorship under current Home Office regulations. Applications are welcome from candidates who require sponsorship to work in the UK.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visaswww.gov.uk/skilled-worker-visa

Person Specification

Education and Qualifications

• Registered healthcare professional
• Portfolio of current, relevant practice
• Postgraduate level education in a relevant healthcare subject, or equivalent demonstrable experience & willingness to work towards
• Completion of remote Clinical Decision Making module/equivalent, or equivalent demonstrable experience

Previous experience (Paid / Unpaid relevant to job)

• Health care professional with experience working in a patient facing role
• Experienced in delivering remote telephone triage in an acute or primary care setting
• Experience in dealing with a range of age and social groups
• Supervisory and leadership experience
• Previous mentoring experience
• Previous experience working in a range of healthcare settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust