At a Glance
- Tasks: Review emergency calls and provide feedback to improve dispatch quality.
- Company: Join the South Western Ambulance Service NHS Foundation Trust, a vital part of the community.
- Benefits: Enjoy a competitive salary, generous holiday, and career progression opportunities.
- Other info: Dynamic role with opportunities for training and professional development.
- Why this job: Make a real difference in emergency response while developing your skills.
- Qualifications: GCSE in Maths and English, current EMD certification, and experience as an EMD.
The predicted salary is between 29970 - 36483 £ per year.
This secondment role will run until 31/03/2027.
Job Summary
As an Emergency Dispatch Quality Specialist you will carry out case reviews on emergency and urgent calls taken within the Emergency Operations Centres (EOCs) using IAED Performance Standards and in line with the SWAST EMD Quality Assurance and Improvement Policy. You will provide feedback to Emergency Medical Dispatches (EMDs) on the outcomes of case reviews, celebrating best practice and identifying learning opportunities. You will present trends and scores during quarterly Quality Support Sessions and support EMDs through face‑to‑face meetings, MS Teams and email. The role may also require you to undertake a full range of EMD duties when operational demands of the EOC require it.
Main Duties
- Complete case reviews of Emergency and Urgent telephone calls taken and/or made by EMDs within the EOCs.
- Support all EMDs, including trainee EMDs, in line with EMD Team Leaders and EMD Quality and Professional Development Leads.
- Identify individual EMD training and development needs through performance monitoring and assist in developing wider themes and trends.
- Provide strength‑based written and verbal feedback to individual EMDs based on case reviews.
- Ensure accurate documentation of case review outcomes and maintain department files and databases in line with policy.
- Assist EMD Quality and Professional Development Leads by providing training and support aimed at improving EMD practice.
Qualifications & Experience
- GCSE in Maths and English, Grade C or equivalent.
- Current EMD certification.
- Current EMD‑Q certification or willingness to undertake and achieve and maintain the qualification.
- Experience as a certified EMD with excellent case review compliance.
- Evidence of competence and credibility as an EMD through current practice.
- Previous employment within an MPDS accredited emergency operations centre.
Desirable
- Mentor, Training or other relevant qualification.
- Recent experience as a certified EMD‑Q.
Benefits
- Competitive NHS salary
- Standard 37.5‑hour working week
- Holiday entitlement of 27 days per year plus public holidays (increases to 29 days after 5 years and 33 days after 10 years)
- Pay enhancements for out of hours, shift and overtime work
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Cycle‑to‑work and other salary sacrifice schemes
- Staff networks
- Access to discounts from various UK organisations
Right to Work
This role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK.
Emergency Dispatch Quality Specialist (INTERNAL) in Exeter employer: SWAST
At South Western Ambulance Service NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As an Emergency Dispatch Quality Specialist, you will benefit from a competitive NHS salary, generous holiday entitlement, and opportunities for career progression, all while working in a dynamic environment that values your contributions to emergency medical services in Exeter and Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Dispatch Quality Specialist (INTERNAL) in Exeter
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like SWAST that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like SWAST face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Dispatch Quality Specialist (INTERNAL) in Exeter
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at SWAST
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of SWAST is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
