South Western Ambulance Service NHS Foundation Trust
Education Practitioner (INTERNAL)
The closing date is 05 August 2026
The post holder will be responsible for supporting the Education team to prepare, organise and deliver a wide range of in-service training with emphasis on dispatcher onboarding courses. To support the Learning & Development team to deliver the training plans designed to systematically increase the ability, skills and knowledge of the Emergency Operations Centre (EOC) staff. The individual will have a proven track record of positive and effective training, and mentoring skillsto support staff and demonstrate a range of learning styles, and requirements for support. Experience of working in the dispatch environment is desirable.
Please note this vacancy is for internal applicants only.
Main duties of the job
- Carry out training, coaching and mentoring duties as required by the Education Team Leader (EOCs)
- Help to prepare, organize and deliver a wide range of in-service training for EOC staff. Systematically increase the ability, skills and knowledge of EOC staff by providing carefully planned opportunities for development in accordance with personal development plans, and the EOC training strategy.
- Support the monitoring of staff performance in all respects of their EOC duties. Identify staff skills gap/s and provide individual training and coaching to bring about improvements in personal performance.
- Support staff with individual coaching and support to help them reach and maintain the Trust's Quality and Performance targets.
- Support the Education team to ensure workplace induction fornew staff is provided, so that they are aware of all appropriate procedures, policies and information necessary to carry out their role effectively, efficiently, and safely. Proposing changes to EOC policies and working practices through the appropriate forum where the postholder identifies an area of concern.
- Supervise induction groups (normally 12 students), development day sessions, and any bespoke workshops required to facilitate the delivery of education to the EOC s.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Right to work / Certificate of sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
- AET (Award in Education & Training) or working towards a recognised training qualification or equivalent experience
- 4 GCSEs at grade C or above, including English Language and Maths or equivalent
- MPDS Instructor
- Pathways Instructor
- Training Qualification
- Assessor Qualification
- Experience working in the EOC Environment
- Supervisory experience
- Training or coaching experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Western Ambulance Service NHS Foundation Trust
Address
South Western Ambulance Service NHS Trust, Trust HQ
South Western Ambulance Service NHS Trust, Trust HQ
Education Practitioner (INTERNAL) in Exeter employer: SWAST
At South Western Ambulance Service NHS Foundation Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and innovative work environment. As an Education Lead, you will have the opportunity to make a significant impact on pre-hospital patient care through high-quality training and education, while benefiting from a culture that values professional development and collaboration. With flexible working patterns and a commitment to employee growth, our Trust offers a unique chance to thrive in a meaningful role across various locations in the North.
