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- Tasks: Provide 2nd line desktop support and ensure efficient IT systems for patient care.
- Company: Join the South Western Ambulance Service NHS Foundation Trust, a leader in emergency care.
- Benefits: Competitive salary, generous holiday, career progression, and professional development opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: GCSEs including English & Maths; experience with Microsoft systems and networks.
- Other info: Full-time role with on-site work at Exeter or Bristol, no remote options.
The predicted salary is between 26000 - 32000 £ per year.
Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care. As part of the Desktop team, you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. This role is required to support a specific project, and the successful candidate will be required to be on site five days per week. Hybrid or remote working is not available for this position. The successful candidate can be based at either Trust HQ in Exeter or Bristol St James and will be required to travel regularly between both sites to provide effective project support.
Main duties of the job include:
- Efficient and effective support of IT systems
- Providing 2nd line Desktop support
- Acting as an escalation point for 1st line Service Desk
- Collaborating with technical specialists at 3rd line
About us: We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy focused on continually improving patient care.
In return, we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.
Job responsibilities include:
- Full details regarding the main responsibilities for the role are outlined in the attached job description and person specification.
Right to work/Certificate of sponsorship: This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
Person Specification:
- 4 GCSEs or equivalent, including English & Mathematics
- HNC/HND or equivalent in Computer Skills/experience
- Reasonable experience in a similar environment
- Experience of Microsoft operating systems
- Experience of computer networks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Desktop Engineer employer: SWAST
Contact Detail:
SWAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at South Western Ambulance Service on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the Trust's values and recent projects. Show us how your skills align with our mission of providing first-class patient care. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for Desktop Engineers. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight relevant experience and skills that match the job description, especially your 2nd line support experience and familiarity with Microsoft operating systems.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about working with the South Western Ambulance Service. Share specific examples of how your skills can contribute to first-class patient care and align with our values of being one team, compassionate, and innovative.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully resolved IT issues. We want to see how you approach challenges and support users effectively, as this is key for the Desktop Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our Trust!
How to prepare for a job interview at SWAST
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and computer networks. Be ready to discuss specific experiences where you've provided 2nd line support, as this will show your practical understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you escalated problems to 3rd line support or worked with suppliers, as these experiences will highlight your ability to collaborate and resolve challenges effectively.
✨Understand the Trust's Mission
Familiarise yourself with the South Western Ambulance Service's commitment to patient care. Being able to articulate how your role as a Desktop Engineer contributes to this mission will demonstrate your alignment with their values and goals.
✨Be Ready for On-Site Work
Since this position requires you to be on-site five days a week, be prepared to discuss your flexibility and willingness to travel between Exeter and Bristol. Showing that you're ready to commit to the role's requirements will make a positive impression.