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- Tasks: Lead a team of Dispatchers to ensure timely and effective emergency response.
- Company: Join the South Western Ambulance Service, a vital part of the NHS.
- Benefits: Enjoy competitive pay, generous holiday, and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Must be a qualified Dispatcher with A-Level qualifications or equivalent experience.
- Other info: Work in vibrant Bristol with excellent transport links and a supportive team culture.
The predicted salary is between 27000 - 36000 £ per year.
Reporting to the Emergency Operations Centre (EOC) Duty Officer, the Dispatch Team Leader role is a highly visible and responsible position within the EOC and is a key part of the Emergency Operations Centre Leadership Team. The Dispatch Team Leader will have responsibility for day-to-day delivery, performance and operational deployment within their dispatch zone. They will be responsible for providing assurance to the EOC Duty Officer regarding all aspects of operational delivery and performance across their dispatch zone.
The Dispatch Team Leader will be responsible for ensuring safe, effective and high-quality deployment of resources in accordance with agreed Trust processes and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted. The Dispatch Team Leader will ensure that all incidents are dispatched on time and in priority order at all times, as determined by triage process or policy, escalating concerns to the EOC Duty Officer.
Main duties of the job:
- The Dispatch Team Leader will provide day-to-day management, supervision and support to a team of Dispatchers in the form of performance appraisals, developmental feedback, regular 1 to 1s, sickness management, team meetings and other administrative processes as required.
- The Dispatch Team Leader will also be required to provide welfare support, advice on Dispatch process and procedure, SOP application, management of breaks and key system usage, including C3 CAD and radio systems.
Please note this vacancy is for internal Dispatchers only and successful applicants will be placed into a holding pool. Interviews will take place on the 13th of April for successful applicants.
About us:
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid-back city with top-class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to people's lives, then we would love to hear from you. In return, we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits:
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Job responsibilities:
For further information about this role please see attached the job description and person specification attached.
Person Specification:
- Operation Titan Command Trained
- A-Level Qualifications (or equivalent / equivalent experience or at manager's discretion)
- Qualified and current Dispatcher with significant experience in this role
- Hold a Full Driving Licence
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £31,049 to £37,796 a year per annum/pro rata
Dispatch Team Leader Bristol - Holding Pool (INTERNAL) employer: SWAST
Contact Detail:
SWAST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Team Leader Bristol - Holding Pool (INTERNAL)
✨Tip Number 1
Get to know the team! If you’re already an internal Dispatcher, reach out to your colleagues and chat about their experiences. This can give you insights into what the Dispatch Team Leader role really involves and help you stand out in interviews.
✨Tip Number 2
Showcase your leadership skills! Think of examples where you've led a project or supported your team. We want to see how you can manage and motivate others, so be ready to share those stories during your interview.
✨Tip Number 3
Prepare for situational questions! Brush up on how you would handle specific dispatch scenarios. Being able to demonstrate your problem-solving skills will show that you’re ready for the challenges of the Dispatch Team Leader role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in our community.
We think you need these skills to ace Dispatch Team Leader Bristol - Holding Pool (INTERNAL)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Dispatch Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a Dispatch Team Leader, you'll be managing a team. So, don’t forget to include examples of your leadership experience in your application. We want to see how you've supported and developed others in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our Trust there!
How to prepare for a job interview at SWAST
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Dispatch Team Leader. Familiarise yourself with the key duties mentioned in the job description, such as operational delivery and performance assurance. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
As a Dispatch Team Leader, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on performance appraisals and providing developmental feedback. Highlighting your experience in team management will set you apart from other candidates.
✨Emphasise Your Commitment to Patient Care
The Trust values compassionate care, so be ready to discuss how you prioritise patient needs in your work. Share specific instances where you've ensured timely responses or improved processes to enhance patient care. This will align your values with those of the organisation.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, challenges faced in the role, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.