South Western Ambulance Service NHS Foundation Trust
Ambulance Dispatcher - Bristol
The closing date is 15 November 2026
Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Part-time hours will be considered through the flexible working application.
All shortlisted candidates will be invited to attend an assessment centre.
The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.
Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.
Main duties of the job
Your background
- 4 GCSEs at C grade or above, including English (or equivalent)
- Good oral communication skills
- The ability to be tactful and diplomatic as required is also necessary
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
- Ability to work calmly under pressure
What we can offer you
- Starting salary of £27,485
- Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
- 27 days annual leave plus additional bank holiday leave allocated
- Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
- Significant career progression opportunities within the Clinical Hub and wider trust.
For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37
Please note, we will be recruiting to a holding pool for our next course intakes.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Alternative formats of our vacancies are available upon request to HRServices@swast.nhs.uk . Accessibility statement available upon request.
Right to work / Certificate of sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
Qualifications
- 4 GCSE's (or equivalent) at Grade C or above including English
- Experience in dealing with a diverse range of people in a customer/patient environment
- Experience of inputting data accurately and quickly using a Keyboard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Western Ambulance Service NHS Foundation Trust
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Ambulance Dispatcher - Bristol employer: SWAST
At South Western Ambulance Service NHS Foundation Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and innovative work environment. As an Education Lead, you will have the opportunity to make a significant impact on pre-hospital patient care through high-quality training and education, while benefiting from a culture that values professional development and collaboration. With flexible working patterns and a commitment to employee growth, our Trust offers a unique chance to thrive in a meaningful role across various locations in the North.
