Store Manager in Romford

At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience. Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance.

As a Store Manager, you will lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You will be a Swarovski advocate, inspiring excellence and supporting your team's growth every day.

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

• 3 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Excellent leadership, coaching, and team development skills
• Digital proficiency and strong operational know-how
• A winning personality to easily establish a trustful relationship and empower others
• Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
• English skills

You can expect a range of benefits, including:

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
• Opportunities for career development

Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.