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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join Swarovski, a leader in luxury fashion and design.
- Benefits: Enjoy a competitive salary, generous discounts, and career development opportunities.
- Other info: Opportunities for advancement into various management roles.
- Why this job: Shape a positive work environment and inspire others while growing your retail career.
- Qualifications: Experience in retail with leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles. As an Assistant Store Manager, you'll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You'll coach and empower your team, act as a role model, and help shape the store's success every day.
About the Job
- Act as a role model, delivering outstanding customer service and brand experience
- Coach, motivate, and onboard team members to maximize performance
- Support recruitment, talent development, and employee relations
- Drive sales and support monthly plans and targets
- Oversee store operations, including inventory, cash handling, and compliance
- Step in for the Store Manager as needed
About You
- 12 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
- Some leadership and coaching experience
- A winning personality to easily establish a trustful relationship and empower others
- Excellent customer service skills and digital proficiency
- Responsible and able to take ownership
- Curious, empathetic, and results-driven team player with a commercial mindset
What We Offer
You can expect a range of benefits, including:
- Competitive salary
- Monthly bonus scheme
- Industry leading, generous staff discount (60% off the RRP) starting on your first day
- 30% off the RRP on Swarovski Created Diamonds
- Enhanced annual holiday entitlement
- 1 x paid Volunteering Day each year
- Food & refreshments provided in store to be enjoyed during your shift
- Staff Referral Bonus up to £250
- Jubilee Awards to celebrate key service milestones
- Annual Awards to celebrate and recognize your achievements
- Season Ticket Loan
- Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
- Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
- Opportunities for career development
Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
Assistant Store Manager in Birmingham employer: SWAROVSKI UK
Contact Detail:
SWAROVSKI UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Birmingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Swarovski's history, values, and products. This will not only impress your interviewers but also help you connect your experience with their mission.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've coached and motivated teams in the past. Highlighting your ability to empower others will resonate well with the role of Assistant Store Manager.
✨Tip Number 3
Practice your customer service stories! Think of times when you went above and beyond for a customer. Being able to articulate these experiences will demonstrate your commitment to delivering exceptional service, which is key at Swarovski.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Swarovski family. Let’s make that sparkle happen!
We think you need these skills to ace Assistant Store Manager in Birmingham
Some tips for your application 🫡
Show Your Sparkle: When writing your application, let your personality shine through! We want to see how you can bring that winning attitude and customer service flair to the role. Don’t be shy—share your unique experiences that make you a great fit for Swarovski.
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Store Manager position. Highlight your leadership experience and any relevant achievements in retail. We love seeing how you’ve empowered teams and driven results in your previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications. Remember, we’re looking for someone who can communicate effectively with both customers and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Swarovski such a fantastic place to work!
How to prepare for a job interview at SWAROVSKI UK
✨Know the Brand Inside Out
Before your interview, dive deep into Swarovski's history, values, and product range. Understanding what makes the brand unique will not only impress your interviewers but also help you articulate how you can contribute to their mission of delivering luxury moments.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to coach and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. This will show that you're ready to step up and support the store's success.
✨Emphasise Customer Service Excellence
Swarovski values exceptional customer experiences, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your customer service skills and your ability to create memorable shopping experiences.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.