At a Glance
- Tasks: Support the commercial team and enhance customer experiences in a dynamic role.
- Company: Voltix Services, a leading facilities maintenance provider with a focus on growth.
- Benefits: Competitive salary, healthcare, apprenticeship training, and career progression opportunities.
- Other info: Full-time role with structured training and exposure across various business areas.
- Why this job: Kickstart your career in sales with hands-on experience and mentorship.
- Qualifications: Organised, customer-focused, and eager to learn; previous experience is a plus.
The predicted salary is between 10 - 10 £ per hour.
Job Description
- Apprentice Commercial Support Coordinator – Burgess Hill
- Burgess Hill, West Sussex
- Sale Executive Level 4 Apprenticeship
Swarm Recruitment is working with Voltix Services to recruit a Level 4 Sales Executive Apprentice.
This is a great opportunity for someone looking to kickstart their career in sales or business within a thriving growing company.
About Voltix and the role
Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.
The mission is simple: Keeping your buildings running, so nothing slows you down.
As Voltix’s business continues to grow, we're looking for a highly organised and customer-focused Commercial Support Coordinator to support the commercial team and help deliver an exceptional customer experience from initial enquiry through to contract renewal.
This is an excellent opportunity for someone looking to build a long-term career within commercial operations, account management and business development.
The Commercial Support Coordinator plays a pivotal role in supporting the entire customer journey.
Working closely with the Commercial Director, Business Development Managers and Operations team, you'll help ensure new customers are successfully mobilised, existing customers receive an outstanding level of service, and our commercial processes run efficiently.
No two days are the same, making this an ideal role for someone who enjoys variety, organisation and building relationships.
Key Responsibilities
Account Management
- Coordinate Quarterly Service Review (QSR) meetings with existing customers.
- Maintain regular communication with customers to ensure high levels of satisfaction.
- Support contract renewals and customer retention activities.
- Gather customer feedback and testimonials.
- Identify opportunities for additional services and pass leads to the Business Development team.
- Build strong, long-term customer relationships.
Contract Mobilisation
- Coordinate the mobilisation of new maintenance contracts.
- Act as the link between the Sales and Operations teams to ensure a seamless customer handover.
- Ensure all contract documentation and customer information is complete and accurate.
- Track mobilisation progress and resolve issues where required.
- Deliver a smooth onboarding experience for every new customer.
Commercial & Pricing Support
- Support the Business Development team with pricing planned maintenance contracts.
- Prepare renewal quotations for existing customers.
- Assist with project and quoted works pricing.
- Produce professional quotations and supporting documentation.
- Support tender submissions and commercial proposals.
CRM & Commercial Administration
- Maintain accurate customer records within Salesforce.
- Create and manage customer sites and asset information.
- Produce reports and dashboards to support the commercial team.
- Manage commercial documentation.
- Support pipeline management and sales administration.
General Support
- Handle inbound customer enquiries.
- Coordinate customer meetings.
- Support marketing initiatives where required.
- Assist with commercial improvement projects.
- Provide general administrative support to the Commercial team.
About You
We're looking for someone who is
- Highly organised with excellent attention to detail.
- Friendly, professional and customer focused.
- Confident communicating by telephone and email.
- Proactive and able to manage multiple priorities.
- Keen to learn and develop their commercial skills.
- Comfortable working with systems and technology.
Skills & Experience
Desirable
- A full driving license and car is desirable due to location outside of Burgess Hill and for site visits.
- Previous experience in an administrative, commercial support or customer service role.
- Excellent communication skills.
- Strong organisational and time management skills.
- Good knowledge of Microsoft Office.
- CRM experience (Salesforce desirable but not essential).
- Experience within Facilities Management, Construction or Property would be advantageous, although full training will be provided.
- Working Arrangement
- This is a full-time office role with site visits – 39 hours
- Monday – Thursday, 8.00am – 5.00pm (1 hour for lunch)
- Friday 8.00am – 5.00pm (1 hour for lunch)
- Start as soon as possible
- Career Development
The company is passionate about developing their people.
The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:
- Commercial Account Manager
- Customer Success Manager
- Business Development Manager
- Commercial Manager
You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.
Salary and Benefits
At Voltix, there is a belief in investing in people and creating genuine opportunities for career progression.
As part of the team, you'll receive
- Competitive salary (dependent on experience) - £8 - £ 10ph (£16,224 - £20,280)
- A commission or bonus structure is possible in the future
- 23 days annual leave, plus Bank Holidays
- Benenden Private Healthcare
- Enrolment onto the Level 4 Sales Executive Apprenticeship, providing nationally recognised training and qualifications
- Ongoing coaching and mentoring from experienced commercial leaders
- Exposure to all areas of the business, including Sales, Operations, Finance and Engineering
- A supportive and collaborative working environment
- Genuine opportunities for career progression within a growing business
- Training Information
Training will be with Swarm Training, a national apprenticeship provider in the UK.
The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete.
The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours.
By applying for this position, you agree for your data to be stored by Swarm Recruitment until notice is given by you for it to be removed.
Your data will only be used for the purposes intended.
Our Data Protection Policy will be forwarded to you if requested.
Apprentice Commercial Support Coordinator – Burgess Hill in Haywards Heath employer: Swarm Group
Voltix Services is an exceptional employer, offering a supportive and collaborative work environment in Burgess Hill, where employees can thrive and develop their careers in commercial operations. With a strong focus on training and mentorship, the company provides structured pathways for growth, competitive salaries, and benefits such as private healthcare and generous annual leave, making it an ideal place for those eager to build a meaningful career in the facilities management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Commercial Support Coordinator – Burgess Hill in Haywards Heath
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections. Look for local networking events, trade shows, or industry meet-ups in your area to meet professionals and even potential mentors! Engage with people in your community; who knows, they might know about an apprenticeship opportunity at a place like Swarm Group.
✨Utilise Social Media for Real-Time Opportunities
Platforms like LinkedIn are goldmines for apprenticeship seekers in sales. Follow companies like Swarm Group and join groups focused on business development to stay updated on apprenticeship announcements and advice from industry insiders.
✨Connect with Your University's Careers Service
If you’re enrolled in a school, your careers service can be super helpful for finding apprenticeships. They often have exclusive access to companies looking for apprentices, so don’t underestimate this resource! Plus, they can help you prepare for interviews specific to sales roles.
✨Show Your Passion Through Practical Experience
Dive into small projects or volunteer roles that involve sales or business development. Even things like helping a local charity with their outreach can show that you’re proactive and engaged in the field. This experience can set you apart when you're vying for an apprenticeship at Swarm Group.
We think you need these skills to ace Apprentice Commercial Support Coordinator – Burgess Hill in Haywards Heath
Some tips for your application 🫡
Show Off Your People Skills:In sales and business development, communication is key! Make sure your CV highlights any experience you have in customer service or teamwork. Whether it's a part-time job or school projects, mention how you’ve successfully collaborated with others or communicated effectively with clients.
Craft a Motivating Cover Letter:As this is an apprenticeship, the hiring team at Swarm Group will be keen to see your motivation and eagerness to learn. Use your cover letter to explain why you’re excited about joining their team and what you hope to gain from the experience. That personal touch can really set you apart!
Highlight Relevant Courses or Projects:If you've taken any relevant courses, workshops, or have worked on projects that relate to sales or business development, make sure to mention those in your application. This can include anything from economics to marketing projects; it shows that you’re engaged and knowledgeable about the field.
Tailor Your CV for the Role:When applying for an apprenticeship, make sure your CV is specifically tailored for the sales role. Focus on skills like negotiation, persuasion, and relationship building. Use bullet points to break down your experiences simply, letting your potential stand out to Swarm Group straight away!
How to prepare for a job interview at Swarm Group
✨Know Your Sales Fundamentals
Brush up on your understanding of basic sales principles, like the sales funnel and customer relationship management. Being able to chat confidently about these concepts will show that you're ready to hit the ground running in your apprenticeship at Swarm Group.
✨Prepare for Role-Play Scenarios
Expect to participate in role-playing exercises where you might have to sell a product or handle an objection. Practising these scenarios can help us to demonstrate your communication skills and problem-solving abilities, which are crucial in sales.
✨Highlight Your Learning Drive
Since this is an apprenticeship, the hiring team at Swarm Group will be keen to see how eager you are to learn. Be prepared to discuss how you plan to develop your skills and what you hope to achieve during your time there. Show them your enthusiasm!
✨Ask Insightful Questions About the Sales Process
Come ready with questions about their sales strategies or how their team collaborates on deals. This shows we're not just interested in the role but also in how Swarm Group operates. It’ll also help you gauge if their methods align with your learning goals.
