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- Tasks: Support EV charging infrastructure with technical assistance and maintenance across Scotland.
- Company: Join SWARCO, a leader in sustainable transport solutions.
- Benefits: Competitive salary, company van, 25 days holiday, and wellness programmes.
- Why this job: Be part of the green revolution and make a real difference in sustainable transport.
- Qualifications: Strong technical skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do:
- Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
- Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for:
- Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively.
- Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as a part of a larger SWARCO team.
- Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
- Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer:
- Competitive Salary (Overtime available)
- Company Van (with Personal use) & Mobile Phone
- 25 days holiday plus the option to purchase more holiday.
- 40-hour work week
- Additional Day’s leave – Birthday
- Employee Assistance/Wellness Programme
- Generous Employer Pension contributions
- Life assurance
- Employee discounts portal - Perkbox
Service Engineer - Glasgow (Central Scottish Belt) employer: SWARCO
Contact Detail:
SWARCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Glasgow (Central Scottish Belt)
✨Tip Number 1
Get to know the company inside out! Research SWARCO Smart Charging and understand their mission in the EV space. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and even lead to referrals.
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills related to hardware, software, and network issues. Being ready to demonstrate your expertise can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Service Engineer - Glasgow (Central Scottish Belt)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical skills and any relevant experience with EV charging systems or customer support. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for sustainable transport and how your background aligns with our values at SWARCO. Let us know why you’re excited about this opportunity!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting prowess and customer-focused mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SWARCO
✨Know Your Tech
Make sure you brush up on your technical knowledge related to EV charging systems. Be prepared to discuss troubleshooting methods for hardware and software issues, as well as any relevant experience you have in the field.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples where you've provided exceptional service. Be ready to share how you’ve resolved customer issues in the past and how you build long-term relationships.
✨Show Your Flexibility
The job may require occasional travel and working outside regular hours. Be honest about your availability and willingness to adapt to customer needs. Highlight any previous experiences where you’ve had to be flexible.
✨Document Your Success
Familiarise yourself with the importance of maintaining accurate records. Be prepared to discuss how you’ve documented customer interactions or technical issues in the past, and how that contributed to better service or efficiency.
