At a Glance
- Tasks: Provide technical support for EV charging infrastructure and assist customers with troubleshooting.
- Company: SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Competitive salary, company van, 25 days holiday, and wellness programme.
- Other info: Flexible working hours and opportunities for travel and career growth.
- Why this job: Join the green revolution and help power the future of transport.
- Qualifications: 2 years in technical support, strong troubleshooting skills, and customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Challenge SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do:
- Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Offer remote technical support via phone, email or remote desktop tools, guiding customers through troubleshooting steps and providing resolution instructions.
- Maintain accurate records of customer interactions, technical issues and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for:
- At least 2 years’ experience in technical support or field service roles.
- Strong technical aptitude with the ability to troubleshoot hardware, software and network‑related issues effectively.
- Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
- Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
- Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer:
- Competitive salary (overtime available)
- Company van (with personal use) & mobile phone
- 25 days holiday plus the option to purchase more holiday
- 40‑hour work week
- Additional day’s leave – Birthday
- Employee assistance / wellness programme
- Generous employer pension contributions
- Life assurance
- Employee discounts portal – Perkbox
We are an equal opportunities employer.
Service Engineer Edinburgh employer: SWARCO
SWARCO Smart Charging is an exceptional employer, offering a dynamic work environment in Edinburgh where innovation meets sustainability. With a strong focus on employee growth, we provide comprehensive training and support, alongside competitive benefits such as a company van for personal use, generous holiday allowances, and a wellness programme. Join us in driving the transition to a greener future while enjoying a collaborative culture that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the EV charging industry, attend local meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical issues you've solved in the past. This will demonstrate your expertise and give them confidence in your abilities.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by practising common technical questions and customer service scenarios. Think about how you would handle tricky situations with clients and be ready to share those experiences. Confidence is key!
We think you need these skills to ace Service Engineer Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and any relevant skills that match the job description. We want to see how your background aligns with what we do at SWARCO, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about EV charging solutions and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide exceptional customer support, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SWARCO
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EV charging infrastructure. Understand the common issues that customers face and be ready to discuss how you've resolved similar problems in the past. This will show your strong technical aptitude and experience.
✨Customer-Centric Approach
Since the role is all about providing exceptional service, think of examples where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your customer-focused mindset and ability to build long-term relationships.
✨Show Your Team Spirit
This position requires collaboration with local and national teams, so highlight your experience working as part of a team. Share instances where you've supported colleagues or contributed to a project, showcasing your flexibility and willingness to help others.
✨Prepare for Practical Scenarios
Expect to be asked about troubleshooting scenarios during the interview. Practice explaining your thought process when diagnosing and resolving technical issues. This will not only demonstrate your problem-solving skills but also your ability to communicate effectively with customers.
