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- Tasks: Provide technical support for EV charging infrastructure and assist customers with troubleshooting.
- Company: SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Competitive salary, company van, 25 days holiday, and wellness programmes.
- Other info: Flexible working hours and opportunities for travel and career growth.
- Why this job: Join the green revolution and help power the future of transport.
- Qualifications: 2 years in technical support, strong troubleshooting skills, and customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Challenge SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do
- Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Offer remote technical support via phone, email or remote desktop tools, guiding customers through troubleshooting steps and providing resolution instructions.
- Maintain accurate records of customer interactions, technical issues and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for
- At least 2 years’ experience in technical support or field service roles.
- Strong technical aptitude with the ability to troubleshoot hardware, software and network‑related issues effectively.
- Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
- Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
- Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer
- Competitive salary (overtime available)
- Company van (with personal use) & mobile phone
- 25 days holiday plus the option to purchase more holiday
- 40‑hour work week
- Additional day’s leave – Birthday
- Employee assistance / wellness programme
- Generous employer pension contributions
- Life assurance
- Employee discounts portal – Perkbox
We are an equal opportunities employer.
Service Engineer Edinburgh employer: SWARCO
Contact Detail:
SWARCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Edinburgh
✨Tip Number 1
Network like a pro! Reach out to folks in the EV charging industry, attend local meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical prowess during interviews or networking events. Bring examples of how you've solved problems in the past, especially those related to hardware or software issues.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t just wait for the perfect moment. Apply right away and follow up with a friendly email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the unexpected! Brush up on your troubleshooting techniques and be ready to discuss how you would handle real-life scenarios. Employers love candidates who can think on their feet and provide exceptional customer service.
We think you need these skills to ace Service Engineer Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills that match the job description. We want to see how your background aligns with what we do at SWARCO, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about EV charging solutions and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide exceptional customer support, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SWARCO
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EV charging infrastructure. Familiarise yourself with common hardware, software, and network issues that might arise. This will not only help you answer questions confidently but also show your passion for the role.
✨Customer-Centric Approach
Since the role is heavily customer-focused, think of examples from your past experiences where you provided exceptional service. Be ready to discuss how you resolved customer issues and built long-term relationships. This will demonstrate your commitment to delivering great support.
✨Practice Troubleshooting Scenarios
Prepare for potential troubleshooting scenarios that may come up during the interview. You could be asked to walk through how you would handle a specific technical issue. Practising these scenarios will help you articulate your thought process clearly and effectively.
✨Show Your Team Spirit
Highlight your ability to work as part of a team, especially in supporting local and national teams. Share examples of how you've collaborated with others in previous roles to achieve common goals. This will show that you're not just a lone wolf but someone who thrives in a team environment.