At a Glance
- Tasks: Provide customer support and technical assistance for EV drivers and charge point owners.
- Company: Join SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Enjoy 33 days holiday, pension contributions, and full training opportunities.
- Other info: Dynamic role with opportunities for growth in an innovative industry.
- Why this job: Be part of the green revolution and help shape smarter cities.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Company Description
About SWARCO Smart Charging
At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
Job Description
Customer Support Advisor – Smart Charging (Dundee)
What you will do
We have an exciting opportunity for outgoing, confident, and customer-focused individuals to join our growing Smart Charging team in Dundee. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network. Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift-based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week. Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.
Key responsibilities include:
- Providing advice and assistance to EV drivers and charge point owners
- Acting as the first point of contact for ChargePlace Scotland enquiries
- Offering basic technical support and logging faults via management systems
- Supporting driver registrations and membership queries
- Assisting with charge point commissioning administration
- Tracking faults and user activity in line with service level agreements
- Maintaining accurate records and performance reporting
- Supporting the wider operations team with customer and network activities
On a day-to-day basis, you will:
- Respond to customer queries via phone, email, and digital channels
- Log and monitor faults using internal systems
- Assist users with registration and RFID media requests
- Monitor service levels and escalate issues where required
- Update systems and maintain accurate records
- Produce performance and exception reports
- Collaborate with internal teams to support network uptime
- Deliver excellent customer service in a fast-paced environment
You may also:
- Support commissioning activities for new charge points
- Assist with operational improvements and process updates
- Work across a 24/7 shift rota including evenings, nights, and weekends
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
- 33 days holiday (including bank holidays) pro rata
- Employer pension contributions
- Employee Assistance Programme
- Life assurance up to 6x salary
- Full training and development opportunities
Qualifications
What we are looking for
- Experience in customer service (phone or face-to-face)
- Strong communication and interpersonal skills
- Experience using computers, telephones, and digital communication tools
- Competent in Microsoft Office packages
- Ability to multitask and prioritise workload
- Strong organisational and record-keeping skills
- Detail-focused and analytical approach
- Ability to work independently and as part of a team
- Motivated to learn new skills in a growing industry
- Positive, proactive “can-do” attitude
Desirable:
- Previous service centre or help desk experience
- Experience in a technical or support environment
Additional Information
Interested? Please apply by clicking on the apply button. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.
Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.
Customer Service Advisor - EV Charging Products in Dundee employer: SWARCO
SWARCO UK & Ireland is an exceptional employer, offering a dynamic and inclusive work environment in Leeds where innovation meets local expertise. Employees benefit from competitive salaries, a comprehensive benefits package including a company vehicle, generous holiday allowances, and robust career development opportunities within a global organisation. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact on traffic management and road safety every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - EV Charging Products in Dundee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SWARCO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SWARCO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - EV Charging Products in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SWARCO:Your cover letter is your chance to shine! Tell us why you want to work at SWARCO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SWARCO!
How to prepare for a job interview at SWARCO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
