At a Glance
- Tasks: Provide customer support and technical assistance to EV drivers and charge point owners.
- Company: Join SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Enjoy 33 days holiday, pension contributions, and full training opportunities.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of an innovative team shaping the future of mobility.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
About SWARCO Smart Charging
At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
Job Description
Customer Support Advisor – Smart Charging (Dundee)
What you will do
We have an exciting opportunity for outgoing, confident, and customer-focused individuals to join our growing Smart Charging team in Dundee on a fixed term contract basis for 6 months. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network. Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift-based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week. Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.
Key responsibilities include:
- Providing advice and assistance to EV drivers and charge point owners
- Acting as the first point of contact for ChargePlace Scotland enquiries
- Offering basic technical support and logging faults via management systems
- Supporting driver registrations and membership queries
- Assisting with charge point commissioning administration
- Tracking faults and user activity in line with service level agreements
- Maintaining accurate records and performance reporting
- Supporting the wider operations team with customer and network activities
On a day-to-day basis, you will:
- Respond to customer queries via phone, email, and digital channels
- Log and monitor faults using internal systems
- Assist users with registration and RFID media requests
- Monitor service levels and escalate issues where required
- Update systems and maintain accurate records
- Produce performance and exception reports
- Collaborate with internal teams to support network uptime
- Deliver excellent customer service in a fast-paced environment
You may also:
- Support commissioning activities for new charge points
- Assist with operational improvements and process updates
- Work across a 24/7 shift rota including evenings, nights, and weekends
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
- 33 days holiday (including bank holidays) pro rata
- Employer pension contributions
- Employee Assistance Programme
- Life assurance up to 6x salary
- Full training and development opportunities
Qualifications
What we are looking for
- Experience in customer service (phone or face-to-face)
- Strong communication and interpersonal skills
- Experience using computers, telephones, and digital communication tools
- Competent in Microsoft Office packages
- Ability to multitask and prioritise workload
- Strong organisational and record-keeping skills
- Detail-focused and analytical approach
- Ability to work independently and as part of a team
- Motivated to learn new skills in a growing industry
- Positive, proactive “can-do” attitude
Desirable:
- Previous service centre or help desk experience
- Experience in a technical or support environment
Additional Information
Interested? Please apply by clicking on the apply button. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.
Customer Service Advisor - 6 months FTC in Dundee employer: SWARCO
SWARCO UK & Ireland is an exceptional employer, offering a dynamic and inclusive work environment in Leeds where innovation meets local expertise. Employees benefit from competitive salaries, a comprehensive benefits package including a company vehicle, generous holiday allowances, and robust career development opportunities within a global organisation. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact on traffic management and road safety every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 6 months FTC in Dundee
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SWARCO.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SWARCO. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 6 months FTC in Dundee
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SWARCO.
How to prepare for a job interview at SWARCO
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SWARCO's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SWARCO offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
