At a Glance
- Tasks: Maintain and support EV charging infrastructure while delivering top-notch customer service.
- Company: Join SWARCO, a leader in smart mobility and sustainable transport solutions.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be part of the future of transport and make a real difference in sustainability.
- Qualifications: Hands-on engineering skills and a passion for problem-solving.
The predicted salary is between 36900 - 45100 £ per year.
- Full-time Duration of
- Employment: Permanent
- Department: Service
Compensation: GBP 30000 - GBP 35000 - yearly Company Description Become Part of SWARCO At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions.
We are looking for a motivated and customer-focused Customer Support Engineer to join our growing EV charging team based in Dundee.
This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service.
You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.
Job Description As a Customer Support Engineer, you will: Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
Diagnose faults and implement effective solutions to minimise downtime.
Support customers and clients by providing professional technical assistance.
Undertake fault-finding, repairs, and component replacement activities.
Manage stock levels and order replacement parts as required.
Complete service documentation and daily worksheets accurately.
Work collaboratively with colleagues across the wider service team.
Ensure customer sites remain operational and compliant with service requirements.
Key Responsibilities Service Delivery Maintain customer EV charging stations and associated equipment.
Carry out planned and reactive maintenance activities.
Complete repairs and replacement of defective components.
Ensure all service activities are completed safely and efficiently.
Technical Support Diagnose hardware, software, and network-related issues.
Provide effective fault-finding and troubleshooting support.
Escalate complex issues when required whilst maintaining ownership of customer outcomes.
Deliver high levels of customer service during all customer interactions.
Stock
Customer Support Engineer (Dundee/North) employer: SWARCO
SWARCO UK & Ireland is an exceptional employer, offering a dynamic and inclusive work environment in Leeds where innovation meets local expertise. Employees benefit from competitive salaries, a comprehensive benefits package including a company vehicle, generous holiday allowances, and robust career development opportunities within a global organisation. Join us to be part of a team that not only values your contributions but also empowers you to make a meaningful impact on traffic management and road safety every day.
