Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for EV charging stations and ensure smooth operations.
- Company: Join SWARCO, a leader in sustainable transport technology.
- Benefits: Competitive salary, 25 days holiday, employee discounts, and development support.
- Why this job: Be part of a team shaping the future of smart, green cities.
- Qualifications: 2+ years in technical support, strong troubleshooting skills, and excellent communication.
- Other info: Flexible working hours and opportunities for travel to support customers.
The predicted salary is between 30000 - 40000 £ per year.
Become part of our SWARCO team as Location: Field/Site Based, United Kingdom | Full time
About SWARCO Smart Charging
At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting‑edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
What you will do
- Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
- Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
Profile
What we are looking for
- At least 2 years’ experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry.
- Strong technical aptitude with the ability to troubleshoot hardware, software, and network‑related issues effectively.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds.
- Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
- Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
- 25 days holiday plus the option to purchase more holiday.
- Employee Assistance Programme
- Employee discounts portal – Perkbox
- Life assurance
Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.
Field Service Engineer - Stoke / Stafford employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Stoke / Stafford
✨Tip Number 1
Network like a pro! Reach out to folks in the EV charging and automotive sectors. Attend local meetups or online webinars to connect with potential employers and industry insiders. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience troubleshooting tech issues, consider creating a portfolio or a case study of your best work. This can really help you stand out during interviews and show that you’re the right fit for the Field Service Engineer role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Role-play with a friend or use online resources to get comfortable discussing your experience and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to join our mission for smarter, greener cities.
We think you need these skills to ace Field Service Engineer - Stoke / Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical support experience and any relevant skills that match what we're looking for, like troubleshooting and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV charging industry and how your experience aligns with our mission at SWARCO. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and straightforward language to convey your ideas and experiences.
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of getting noticed.
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to EV charging systems and troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Service Focus
Since the role involves a lot of customer interaction, think of examples where you've provided exceptional service. Prepare to share how you’ve built relationships with customers and resolved their concerns effectively.
✨Communication is Key
Practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would guide a customer through troubleshooting steps, so clarity and patience are essential.
✨Be Ready for Flexibility
The job may require occasional travel and working outside regular hours. Be prepared to discuss your availability and willingness to adapt to meet customer needs, as this shows your commitment to the role.