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- Tasks: Support EV charging infrastructure with technical assistance and maintenance across Scotland.
- Company: Join SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Enjoy competitive salary, company van, 25 days holiday, and wellness programmes.
- Why this job: Make a difference in the green transport revolution while developing your technical skills.
- Qualifications: 2 years in technical support or field service; passion for customer service.
- Other info: Flexible working hours and opportunities for career growth in a dynamic team.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field/Site Based, Scotland | Full time
SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do
- Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
- Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
Profile
- At least 2 years’ experience in technical support or field service roles.
- Experience welcomed from any industry – the automotive, clean energy, or EV charging industry.
- Strong technical aptitude with the ability to troubleshoot hardware, software, and network‑related issues effectively.
- Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
- Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
- Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer
- Competitive Salary (Overtime available)
- Company Van (with Personal use) & Mobile Phone
- 25 days holiday plus the option to purchase more holiday
- 40‑hour work week
- Additional Day’s leave – Birthday
- Employee Assistance/Wellness Programme
- Generous Employer Pension contributions
- Life assurance
- Employee discounts portal – Perkbox
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.
Service Engineer Aberdeen employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Aberdeen
✨Tip Number 1
Get to know the company inside out! Research SWARCO Smart Charging and understand their mission in the EV charging space. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting hardware and software issues related to EV charging. Being able to demonstrate your expertise in real-time can really impress during technical interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SWARCO team. Get your application in early to avoid missing out!
We think you need these skills to ace Service Engineer Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical support experience and any relevant skills that match what we’re looking for. We want to see how you can contribute to our mission of delivering exceptional EV charging solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the EV industry and how your background makes you a great fit for SWARCO. Don’t forget to mention your customer-focused mindset and any specific experiences that showcase your problem-solving skills.
Show Off Your Technical Skills: In your application, be sure to highlight your technical aptitude. Whether it’s troubleshooting hardware or software issues, we want to know how you’ve tackled challenges in the past. This will help us see how you can support our customers effectively!
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of landing an interview. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EV charging infrastructure. Familiarise yourself with common issues and troubleshooting steps, as well as the specific products SWARCO offers. This will help you demonstrate your expertise and confidence during the interview.
✨Customer-Centric Mindset
Since the role involves providing support to customers, think about examples from your past experience where you've gone above and beyond for a client. Be ready to discuss how you build relationships and ensure customer satisfaction, as this is key for SWARCO.
✨Show Your Flexibility
The job requires occasional travel and working outside regular hours. Be prepared to discuss your availability and willingness to adapt to the needs of the business. Highlight any previous experiences where you’ve had to be flexible in your work schedule.
✨Document Your Successes
Since maintaining accurate records is part of the role, think about how you’ve documented your work in the past. Bring examples of how you’ve contributed to knowledge bases or ticketing systems, as this will show your attention to detail and commitment to continuous improvement.