Service Coordinator

Company Description

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused

Service Co-Ordinator to join our Evolt Charging team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service.

You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.

As a Service Co-Ordinator, you will

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

• Service Coordination
• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.
• Customer Service
• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage customer expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.
• Administration
• Raise, manage, and close service tasks across internal and customer systems.
• Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
• Confirm parts availability and dispatch prior to scheduling work.
• Maintain accurate service records and documentation.
• Weekly Activities
• Add commissioned assets and service agreements into company systems.
• Follow up outstanding actions with third-party suppliers and contractors.
• Review and manage overdue or incomplete service tickets.
• Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

• Opportunity to work within a growing and innovative smart mobility and EV charging business.
• Career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Hybrid working opportunities and flexible working arrangements where appropriate.
• Profile
• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Ability to manage competing priorities and deadlines effectively.
• Competent user of multiple IT systems and service management platforms.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and commitment to maintaining accurate records.
• Good geographical knowledge to support efficient scheduling of field engineers.
• Reliable, proactive, and adaptable approach to work.
• Right to live and work in the UK.
• Experience working within a service coordination, scheduling, or customer support environment.
• Experience supporting field-based engineering teams.
• Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
• Familiarity with CRM, ticketing, or field service management systems.

Information on processing of your personal data is available here .

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