At a Glance
- Tasks: Lead and develop a team of Field Service Engineers while ensuring excellent customer service.
- Company: Join SWARCO, a global leader in intelligent transport systems.
- Benefits: Competitive salary, company vehicle, 25 days holiday, and ongoing training.
- Other info: Inclusive workplace focused on personal development and innovation.
- Why this job: Make a real impact in a fast-paced environment with opportunities for career progression.
- Qualifications: Experience managing field-based engineering teams and strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for an experienced Regional Service Manager to join SWARCO and lead our field service operations covering the South East. This is a key leadership role responsible for delivering excellent customer service, driving service revenue and profitability, managing field engineering teams, and ensuring the successful delivery of maintenance, installations and customer support activities. The successful candidate will combine strong operational leadership with excellent customer relationship skills and a passion for developing high-performing teams.
Principal Responsibilities
- Lead and develop a team of Field Service Engineers and Senior Service Engineers within the region.
- Deliver regional service revenue, margin and contract retention targets.
- Ensure the profitable delivery of service, maintenance and installation activities.
- Drive customer satisfaction through high-quality service delivery and effective issue resolution.
- Support regional sales activities and identify opportunities to grow service revenue.
- Ensure all engineers receive appropriate training and development.
- Manage engineer utilisation, productivity, stock control and operational performance.
- Support project delivery teams to ensure successful completion of installation works.
- Ensure compliance with company policies, procedures and Health & Safety requirements.
Key Tasks
- Manage planned and reactive maintenance activities across the region.
- Act as the escalation point for customer complaints and major service issues.
- Work closely with the Service Desk to ensure achievement of contractual service levels.
- Monitor engineer performance, utilisation and first-time fix rates.
- Conduct regular audits of engineer stock, tools, vehicles and working practices.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Manage overtime, standby, holiday and sickness administration.
- Build and maintain strong customer relationships through regular engagement and performance reviews.
- Support installation projects, customer training and post-installation activities.
- Monitor regional budgets and identify opportunities to improve profitability and reduce operating costs.
Skills, Qualifications & Experience
Essential
- Previous experience managing field-based engineering or service teams.
- Strong customer service and stakeholder management skills.
- Experience delivering against revenue, margin and operational performance targets.
- Excellent communication and leadership skills.
- Ability to manage multiple priorities in a fast-paced operational environment.
- Strong organisational and planning skills.
- Experience producing operational reports and performance analysis.
- Good working knowledge of Microsoft Office applications.
- Full UK driving licence.
Desirable
- Experience within Intelligent Transport Systems (ITS), Traffic Management, Parking, Traffic Signals or related technology sectors.
- Engineering or technical background.
- Project management experience.
- Knowledge of service delivery and maintenance contract management.
- Understanding of stock control and field service operations.
What We Offer
As well as providing a competitive salary and benefits package, SWARCO offers:
- Company vehicle or car allowance
- 25 days holiday plus Bank Holidays
- Company pension scheme
- Life assurance
- Employee assistance programme
- Cycle to Work scheme
- Employee discounts portal
- Ongoing training and development opportunities
- Career progression within a global technology organisation
About SWARCO
SWARCO is a global leader in intelligent transport systems, delivering innovative technology solutions that improve road safety, traffic flow and mobility. Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and rewarding workplace where individuals can develop and thrive.
The above lists are intended to be neither exhaustive nor exclusive. Given the size of our company and the nature of our operations, it may be necessary from time to time for personnel to step outside their defined role in order to address the immediate needs of the business.
SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
No agencies please. Unsolicited CVs sent to SWARCO, or directly to hiring managers, will be considered property of SWARCO and no recruitment fee will be payable.
Regional Service Manager - Service Engineers employer: Swarco Traffic Holding AG
SWARCO is an exceptional employer that prioritises the growth and development of its employees, offering ongoing training and career progression opportunities within a global technology organisation. With a strong commitment to customer satisfaction and operational excellence, our inclusive and supportive work culture fosters high-performing teams, ensuring that every team member can thrive while contributing to innovative solutions in intelligent transport systems. Located across the UK, this role provides the unique advantage of regional travel, allowing for diverse experiences and engagement with various clients and projects.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager - Service Engineers
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Service Manager - Service Engineers
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Service Manager role. Highlight your experience managing field-based engineering teams and any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven customer satisfaction and service revenue in previous roles.
Showcase Your Skills:Don’t forget to emphasise your strong organisational and planning skills. Mention any experience you have with operational reports and performance analysis, as these are key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Stuff
Make sure you understand the ins and outs of field service management, especially in the context of engineering teams. Brush up on your knowledge of Intelligent Transport Systems and how they relate to customer satisfaction and service delivery.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading teams and driving performance. Think about times when you've successfully managed multiple priorities or resolved customer complaints effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a team during peak times or dealing with a major service issue. Practise your responses to demonstrate your problem-solving skills and operational expertise.
✨Engage with the Company Culture
Research SWARCO’s values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding customer service and team development. Showing that you fit into their culture can set you apart from other candidates.
