At a Glance
- Tasks: Lead a team to deliver innovative mobility solutions and enhance customer satisfaction.
- Company: Join SWARCO, a global leader in sustainable mobility technologies.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on smarter, greener cities while developing your leadership skills.
- Qualifications: Experience in service delivery and strong team management skills required.
The predicted salary is between 36000 - 60000 £ per year.
As part of the global SWARCO Group, we develop cutting‑edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
What you will do:
- Monitor and manage the financial health and service profitability of the Region including Service Revenue, Margin Delivery/Maintenance.
- Audit the service engineers, ensure that they have stock control, tools availability and engineer utilisation.
- Maintain constant contact with our customers to handle all issues, receive feedback on our performance and discuss performance improvement processes.
- Ensure compliance with company and client policies and procedures while liaising with Technical Support and provide constructive and positive support.
- Develop your regional team of Field Service Engineers, fostering their skills and career growth.
- Take accountability for all training plans and records.
What we are looking for:
- Previous experience in a Service Delivery/Supervisory position – leading a technical team.
- A broad knowledge of products and ability to delegate tasks to team members to ensure the successful delivery of projects.
- Ability to build and use reports to ensure adherence to share the projected project delivery including project timeline, budget, etc.
- Works well under pressure and can communicate with different stakeholders.
- Ability to provide Technical Support and provide constructive and positive support.
What we offer:
- Competitive salary and benefits package.
- Company Car | Mobile Phone.
- 25 days holiday, plus the option to purchase holiday.
- Additional Day's Leave - Birthday.
- Employee Assistance Programme.
- Employee discounts portal - Perkbox.
- Life assurance.
Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Regional Service Manager employer: Swarco Traffic Holding AG
SWARCO Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the field of intelligent mobility solutions. With a strong commitment to employee development, competitive benefits including a company car and additional leave for birthdays, and a culture that values feedback and support, you will thrive as a Regional Service Manager while contributing to sustainable urban mobility across the South of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching SWARCO and understanding their mission. Be ready to discuss how your experience aligns with their goals of developing intelligent and sustainable mobility solutions. Show them you’re not just another candidate, but someone who truly gets what they’re about!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your past experiences in service delivery and team management clearly. This will help you feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our collaborative team at SWARCO. So, hit that apply button and let’s get started on this journey together!
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant technical knowledge to show us you’re the right fit for the Regional Service Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about developing teams and delivering excellent service. Share specific examples of how you've improved service delivery or supported team growth in your past roles.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application demonstrates your ability to communicate effectively. Use clear and concise language, and don’t shy away from sharing instances where you’ve successfully managed customer relationships.
Apply Early!:We shortlist applications on a rolling basis, so don’t wait until the closing date! Head over to our website and submit your application as soon as possible to increase your chances of standing out.
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Stuff
Make sure you have a solid understanding of the technologies and services SWARCO offers. Brush up on topics like traffic management and EV charging solutions, as well as any recent projects or innovations. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
As a Regional Service Manager, you'll be leading a team of Field Service Engineers. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to develop others and foster a collaborative environment.
✨Be Customer-Centric
Since maintaining constant contact with customers is key, think of instances where you've handled customer feedback or improved service delivery. Be ready to discuss how you would ensure customer satisfaction and address any issues that may arise in the role.
✨Prepare for Financial Discussions
You'll need to monitor financial health and service profitability, so brush up on your financial acumen. Be prepared to discuss how you've managed budgets, maximised margins, or used reports to track project delivery in previous roles. This will demonstrate your capability to handle the financial aspects of the position.
