At a Glance
- Tasks: Coordinate maintenance and service contracts, ensuring customer satisfaction and operational efficiency.
- Company: Join SWARCO, a leader in intelligent traffic management solutions.
- Benefits: Enjoy hybrid working, 25 days holiday, and a supportive work environment.
- Other info: Great opportunities for career progression and ongoing learning.
- Why this job: Be part of a dynamic team making transport networks smarter and safer.
- Qualifications: Experience in scheduling or coordination, strong customer service skills, and GCSE level education.
The predicted salary is between 26500 - 27400 £ per year.
Location: Hybrid Working Available
Reporting to: Head of Customer Services
Work Pattern: 4 on 4 off Day shifts. Shifts are 7am - 7pm. Please note there is a shift allowance payable for weekend works.
SWARCO UK & Ireland – The Better Way. Every Day. At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.
We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.
What you'll do
- Schedule and coordinate reactive fault responses in line with contractual SLAs.
- Allocate work to engineers based on location, skillset, workload and fault priority.
- Monitor and manage customer requests through to successful resolution.
- Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.
- Schedule and track periodic inspections and planned maintenance activities.
- Escalate service issues where necessary to ensure contractual performance is maintained.
- Process maintenance and chargeable works administration, including billing support.
- Maintain accurate records within service and fault management systems.
- Support out-of-hours service operations on a rota basis alongside colleagues.
- Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.
What we're looking for
Essential
- Experience working within a scheduling, planning or coordination role.
- Excellent customer service and telephone handling skills.
- Strong organisational and problem-solving abilities.
- Experience using data to support decision-making and continuous improvement.
- Good working knowledge of Microsoft Office applications, particularly Excel.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively within a team.
- GCSE level education or equivalent.
Desirable
- Experience using fault management or scheduling systems.
- Previous experience within a service desk, helpdesk or service centre environment.
- Experience working within engineering, utilities, infrastructure or field service environments.
What we offer
- Hybrid working opportunities
- 25 days holiday, rising with service, plus Bank Holidays
- Holiday purchase scheme
- Company pension scheme with generous employer contributions
- Employee Assistance Programme
- Life Assurance
- Employee discounts portal
- Ongoing learning and development opportunities
- Cycle to Work scheme (where applicable)
If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you. Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.
We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment.
SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Works Scheduler / Customer Service Advisor - 4o4o Day Shifts in Leeds employer: Swarco Traffic Holding AG
At SWARCO, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee development and career progression. With hybrid working options, competitive benefits including generous holiday allowances and a company pension scheme, our Leeds location provides a dynamic environment where you can thrive while contributing to innovative traffic management solutions. Join us to be part of a team that values customer satisfaction and operational excellence in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Works Scheduler / Customer Service Advisor - 4o4o Day Shifts in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SWARCO and their innovative solutions. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the scheduling and customer service aspects of the job.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss specific examples of how you've successfully managed workloads or resolved customer issues in the past. This will demonstrate your fit for the Works Scheduler role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Works Scheduler / Customer Service Advisor - 4o4o Day Shifts in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in scheduling and customer service. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Organisational Skills:As a Works Scheduler, being organised is key! Use your application to demonstrate how you've successfully managed workloads or coordinated tasks in the past. We love a good example!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Works Scheduler position. Familiarise yourself with the key responsibilities and how they relate to customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Works Scheduler, organisation is key. Prepare examples from your past experiences where you've successfully managed schedules or coordinated tasks. Be ready to discuss how you prioritise workloads and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Brush Up on Your Tech Skills
Since the job requires good knowledge of Microsoft Office, especially Excel, make sure you're comfortable discussing how you've used these tools in previous roles. You might even want to prepare a few examples of how data analysis has helped you make decisions or improve processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
