At a Glance
- Tasks: Coordinate maintenance and service contracts, ensuring customer satisfaction and operational efficiency.
- Company: Join SWARCO, a leader in intelligent traffic management solutions.
- Benefits: Hybrid working, 25 days holiday, pension scheme, and ongoing development opportunities.
- Other info: Fast-paced environment with excellent career progression and a supportive culture.
- Why this job: Be part of a dynamic team delivering smarter transport networks for the future.
- Qualifications: Experience in scheduling or coordination, strong customer service skills, and GCSE level education.
The predicted salary is between 26500 - 27400 £ per year.
Location: Hybrid Working Available
Reporting to: Head of Customer Services
Work Pattern: 4 on 4 off Day and Night shifts. Shifts are 7am - 7pm and 7pm - 7am; please note there is a shift allowance payable for night and weekend works.
SWARCO UK & Ireland – The Better Way. Every Day. At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.
We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.
What you'll do
As a Works Scheduler, you will play a vital role in ensuring the effective delivery of our maintenance and service contracts. You will be responsible for coordinating reactive faults, planned maintenance activities and engineer workloads, ensuring customer service levels are consistently achieved or exceeded. Working closely with engineers, Service Delivery Managers and customers, you will take ownership of service requests from receipt through to completion while maintaining a strong focus on customer satisfaction and operational efficiency.
Key responsibilities
- Schedule and coordinate reactive fault responses in line with contractual SLAs.
- Allocate work to engineers based on location, skillset, workload and fault priority.
- Monitor and manage customer requests through to successful resolution.
- Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.
- Schedule and track periodic inspections and planned maintenance activities.
- Escalate service issues where necessary to ensure contractual performance is maintained.
- Process maintenance and chargeable works administration, including billing support.
- Maintain accurate records within service and fault management systems.
- Support out-of-hours service operations on a rota basis alongside colleagues.
- Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.
What we're looking for
Essential
- Experience working within a scheduling, planning or coordination role.
- Excellent customer service and telephone handling skills.
- Strong organisational and problem-solving abilities.
- Experience using data to support decision-making and continuous improvement.
- Good working knowledge of Microsoft Office applications, particularly Excel.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively within a team.
- GCSE level education or equivalent.
Desirable
- Experience using fault management or scheduling systems.
- Previous experience within a service desk, helpdesk or service centre environment.
- Experience working within engineering, utilities, infrastructure or field service environments.
What we offer
As well as providing a competitive salary, SWARCO actively promotes a supportive and inclusive working environment and offers excellent opportunities for development and career progression. Benefits include:
- Hybrid working opportunities
- 25 days holiday, rising with service, plus Bank Holidays
- Holiday purchase scheme
- Company pension scheme with generous employer contributions
- Employee Assistance Programme
- Life Assurance
- Employee discounts portal
- Ongoing learning and development opportunities
- Cycle to Work scheme (where applicable)
If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you. Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.
We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment. SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Works Scheduler - Customer Service Advisor 4o4o Day/night shifts in Leeds employer: Swarco Traffic Holding AG
At SWARCO, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work culture that prioritises employee development and satisfaction. With hybrid working options, competitive salaries, and a comprehensive benefits package including generous holiday allowances and a supportive environment for career progression, our Leeds location is ideal for those seeking a meaningful role in intelligent traffic management. Join us to be part of a team that values innovation and customer service excellence while contributing to safer and more efficient transport networks across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Works Scheduler - Customer Service Advisor 4o4o Day/night shifts in Leeds
✨Tip Number 1
Get to know the company! Research SWARCO and its operations. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the key responsibilities of the Works Scheduler role. Practise your answers, focusing on your organisational skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Works Scheduler - Customer Service Advisor 4o4o Day/night shifts in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Works Scheduler role. Highlight your experience in scheduling, planning, or coordination, and show how your skills align with what we're looking for at SWARCO.
Show Off Your Customer Service Skills:Since this role is all about customer satisfaction, don’t forget to showcase your excellent customer service and telephone handling skills. Share specific examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented:As a Works Scheduler, organisation is key! Make sure your application reflects your strong organisational and problem-solving abilities. Use bullet points to make your achievements stand out and easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Works Scheduler position. Familiarise yourself with the key responsibilities like scheduling reactive faults and coordinating with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or improved customer satisfaction. This will highlight your ability to maintain high service levels, which is crucial for the job.
✨Demonstrate Your Organisational Skills
As a Works Scheduler, being organised is key. Prepare to talk about how you manage your time and prioritise tasks. You could even share a story about a time when you successfully juggled multiple responsibilities, showcasing your problem-solving abilities and attention to detail.
✨Familiarise Yourself with Relevant Tools
If you have experience with fault management or scheduling systems, make sure to mention it. If not, brush up on Microsoft Excel and any other relevant software. Being able to discuss how you can leverage these tools will give you an edge and show that you're ready to hit the ground running.
