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For Companies At a Glance
- Tasks: Install and maintain cutting-edge access solutions while delivering top-notch customer service.
- Company: Join APT Skidata, the UK leader in car access control technology.
- Benefits: Enjoy a competitive salary, personal use of a company vehicle, and generous holiday allowance.
- Why this job: Make a real impact on how people move with innovative tech solutions.
- Qualifications: Experience in IT hardware/software installation and troubleshooting is essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field/Site Based, United Kingdom | Full time
Shape the future of access with APT Skidata! As the exclusive UK supplier of SKIDATA's car access control, we provide seamless, secure solutions for car parks, airports, and venues nationwide. We offer cutting-edge tech and local expertise. Join our dynamic team and make a real impact on how people move!
APT Skidata has equipment installed in several customers' car parks and entertainment-based sites situated throughout the country. Part of the global SWARCO Group.
Responsibilities
- We are seeking a dynamic and diligent individual who can combine technical flair with excellent customer service skills to work as Field Service Technician.
- As a Field Service Technician, you will install and configure our vehicle and people access solutions and:
- Connect, commission and maintain SKIDATA equipment, IT hardware/software, Network devices, EV charging and other access control devices.
- Ensure that our access solutions operate as specified while also providing reliable maintenance, repairs and class-leading customer service.
- Escalate technical issues to Technical Services Team and work together to achieve resolution.
- Complete customer hardware and software training remotely via Cornerstone software.
Qualifications
- Proven experience installing, maintaining and troubleshooting IT hardware and software and basic electrical knowledge.
- Experience with operation and maintenance of access devices including – installation and flashing Firmware (Linux) and software configuration.
- Basic Network technology – including TCP/IP protocols and the ability to analyse and solve technical network problems.
- Be able to work in carpark, stadia and construction environments and hold a valid UK drivers licence.
- You will work in a specified geographic area but may need to travel nationally and stay overnight when required.
What we offer
- As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment.
- We will support your development, and you will also receive:
- Personal use of Company Vehicle
- Laptop, Smartphone and all required tools and equipment
- Excellent product training provided and access to the International Training centre
- 25 days holiday rising to 28 days excluding bank holidays
- Employee Assistance Programme
- Additional Annual Leave (Birthday)
- Employee discounts portal
- Life assurance
Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK; therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Agencies, please note that should we require recruitment agency involvement, we will contact the agencies on our PSL; we would ask that you respect the relationships we have already built with these suppliers. Any unsolicited CV to any partner or employee of our company for a role we have not actively engaged with you on will not be liable for any payment you charge in relation to it.
We look forward to receiving your application via the online tool.
APT Skidata
Unit 1
Maxted Corner
Maxted Road
Hemel Hempstead
HP2 7RA
United Kingdom
Field Service Engineer - Cambridgeshire in Hemel Hempstead employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Cambridgeshire in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research APT Skidata and their products. Understanding their tech and values will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Engineer, you might face practical tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining APT Skidata and ready to make an impact in the field.
We think you need these skills to ace Field Service Engineer - Cambridgeshire in Hemel Hempstead
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with IT hardware and software in your application. We want to see how your technical flair can shine through, so don’t hold back on those details!
Customer Service Matters: Since this role involves a lot of customer interaction, let us know about your customer service experience. Share examples of how you've provided excellent service in the past – it’ll make you stand out!
Tailor Your Application: Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of getting noticed.
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to IT hardware, software, and network devices. Be ready to discuss your experience with installing and troubleshooting these systems, as well as any specific SKIDATA equipment you've worked with.
✨Customer Service Matters
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or trained customers on new systems, as this will show your ability to connect with clients.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled technical challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you diagnosed and solved problems effectively.
✨Be Ready to Travel
Since the job may require national travel and overnight stays, be honest about your flexibility and willingness to travel. Mention any previous experiences that demonstrate your adaptability to different environments, like working in car parks or construction sites.
