At a Glance
- Tasks: Maintain and support EV charging infrastructure while delivering top-notch customer service.
- Company: Join SWARCO, a leader in smart mobility and sustainable transport solutions.
- Benefits: Full training, company vehicle, and opportunities for career growth in a booming sector.
- Other info: Flexible working environment with a supportive team culture.
- Why this job: Be part of the exciting EV charging revolution and make a real difference.
- Qualifications: Engineering background with strong fault-finding skills and customer-focused mindset.
The predicted salary is between 38056 - 46512 £ per year.
- Become part of our SWARCO team as
- Company Description
- Become Part of SWARCO
At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a motivated and customer-focused
Customer Support Engineer to join our growing EV charging team based in Dundee.
This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service.
You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.
As a Customer Support Engineer, you will
- Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
- Diagnose faults and implement effective solutions to minimise downtime.
- Support customers and clients by providing professional technical assistance.
- Undertake fault-finding, repairs, and component replacement activities.
- Manage stock levels and order replacement parts as required.
- Complete service documentation and daily worksheets accurately.
- Work collaboratively with colleagues across the wider service team.
- Ensure customer sites remain operational and compliant with service requirements.
Key Responsibilities
- Service Delivery
- Maintain customer EV charging stations and associated equipment.
- Carry out planned and reactive maintenance activities.
- Complete repairs and replacement of defective components.
- Ensure all service activities are completed safely and efficiently.
- Technical Support
- Diagnose hardware, software, and network-related issues.
- Provide effective fault-finding and troubleshooting support.
- Escalate complex issues when required whilst maintaining ownership of customer outcomes.
- Deliver high levels of customer service during all customer interactions.
- Stock & Asset Management
- Order replacement parts and ensure appropriate stock replenishment.
- Maintain accurate records of parts usage and inventory levels.
- Administration
- Complete daily worksheets and service reports accurately.
- Record mileage and vehicle information as required.
- Ensure all work is documented in accordance with company procedures.
- Additional Requirements
- Flexibility to travel occasionally for on-site support when required.
- Willingness to participate in the on-call rota (currently 1 week in 5).
- Ability to work outside normal business hours when necessary to support customer requirements.
What We Offer
- Full product and technical training.
- Industry-recognised certifications delivered by SWARCO-approved trainers.
- Company vehicle.
- Opportunity to work within the fast-growing EV charging and smart mobility sector.
- Ongoing career development and progression opportunities.
- Supportive and collaborative team environment.
- Profile
- Engineering background with verifiable references.
- Proven experience in a service engineering or field engineering role.
- Minimum of 2 years' experience in technical support, field service, or related engineering environments.
- Strong fault-finding and diagnostic skills.
- Experience using electrical testing equipment, including multimeters.
- Ability to trace continuity and undertake electrical testing safely.
- Practical hands-on engineering skills and confidence using tools and equipment.
- Excellent communication and interpersonal skills.
- Customer-focused approach with a commitment to delivering exceptional service.
- Ability to work independently and as part of a team.
- Full UK Driving Licence with no more than 3 penalty points.
- Right to live and work in the UK.
- Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
- Previous experience providing technical support to customers or service teams.
- Experience participating in an on-call rota.
- Knowledge of network-connected devices and remote diagnostics.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role.
We are an equal opportunities employer.
- #LI-EW1
- #ITS
- UK03 SWARCO Evolt Charging
- Spaces, The Maylands HP2 7TG Hemel Hempstead
- UK03 SWARCO Evolt Charging
- Spaces, The Maylands HP2 7TG Hemel Hempstead
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Customer Support Engineer (Dundee/North) in Hemel Hempstead employer: Swarco Traffic Holding AG
At SWARCO UK & Ireland, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that fosters employee growth and development. As a Traffic Signals Engineer in Leeds, you'll benefit from competitive salaries, a company vehicle, generous holiday allowances, and ongoing training opportunities within a global organisation dedicated to innovation in intelligent traffic management. Join us to make a meaningful impact on road safety and efficiency while advancing your career in a dynamic and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer (Dundee/North) in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swarco Traffic Holding AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swarco Traffic Holding AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer (Dundee/North) in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swarco Traffic Holding AG:Your cover letter is your chance to shine! Tell us why you want to work at Swarco Traffic Holding AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swarco Traffic Holding AG!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
