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- Tasks: Support EV charging units with technical assistance and maintenance across Scotland.
- Company: Join SWARCO Smart Charging, a leader in sustainable transport solutions.
- Benefits: Enjoy competitive salary, company van, 25 days holiday, and wellness programmes.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be part of the green revolution and make a real difference in EV infrastructure.
- Qualifications: 2 years in technical support or field service; all industries welcome.
The predicted salary is between 30000 - 42000 £ per year.
SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do:
- Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
- Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for:
- At least 2 years’ experience in technical support or field service roles.
- Experience welcomed from any industry – not restricted to the automotive, clean energy, or EV charging industry.
- Strong technical aptitude with the ability to troubleshoot hardware, software, and network‑related issues effectively.
- Ability to support Local (Scotland) and National teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
- Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
- Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer:
- Competitive Salary (Overtime available)
- Company Van (with Personal use) & Mobile Phone
- 25 days holiday plus the option to purchase more holiday.
- 40‑hour work week
- Additional Day’s leave – Birthday
- Employee Assistance/Wellness Programme
- Generous Employer Pension contributions
- Life assurance
- Employee discounts portal – Perkbox
Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Service Engineer (charging units) – Glasgow, East Kilbride and Cumbernauld employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer (charging units) – Glasgow, East Kilbride and Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to folks in the EV charging industry or related fields. Attend local meetups or online webinars to connect with potential employers and learn more about the market.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your technical support experience. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer support and technical troubleshooting. We can help you with mock interviews if you need a hand!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who want to join our mission for a greener future.
We think you need these skills to ace Service Engineer (charging units) – Glasgow, East Kilbride and Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical support experience and any relevant skills that match what we're looking for. We want to see how your background fits with our mission at SWARCO!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about EV charging and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical aptitude. Mention specific tools or technologies you've worked with, especially if they relate to troubleshooting hardware or software issues. We’re keen to see what you bring to the table!
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of landing an interview. We can’t wait to hear from you!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to EV charging units. Familiarise yourself with common issues and troubleshooting steps, as well as the specific products SWARCO Smart Charging offers. This will help you demonstrate your expertise and confidence during the interview.
✨Customer Service Mindset
Since the role involves providing support to customers, think about examples from your past experiences where you delivered exceptional service. Be ready to discuss how you resolved customer issues and built relationships, as this will show your customer-focused mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would handle a technical issue remotely or how you would prioritise tasks when supporting multiple clients. This will showcase your ability to think on your feet.
✨Show Your Flexibility
The job requires occasional travel and working outside regular hours. Be prepared to discuss your availability and willingness to adapt to the needs of the role. Highlight any previous experiences where you demonstrated flexibility in your work schedule.