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- Tasks: Provide technical support for EV charging stations and ensure smooth operations.
- Company: Join SWARCO, a leader in sustainable transport solutions.
- Benefits: 25 days holiday, employee discounts, life assurance, and more.
- Why this job: Be part of the green revolution and make a real difference in EV infrastructure.
- Qualifications: 2 years in technical support, strong troubleshooting skills, and excellent communication.
- Other info: Flexible travel required; apply early as interviews are ongoing.
The predicted salary is between 36000 - 60000 £ per year.
Become part of our SWARCO team as a Field Service Engineer. SWARCO Smart Charging is a leading UK provider of electric vehicle (EV) charging infrastructure, helping to power the transition to sustainable transport. We are driving the shift to a greener future by delivering reliable and innovative EV charging solutions across the UK.
What you will do:
- Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
- Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
- Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
- Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
What we are looking for:
- At least 2 years’ experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry.
- Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds.
- Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
- Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
What we offer:
- 25 days holiday plus the option to purchase more holiday.
- Employee Assistance Programme.
- Employee discounts portal – Perkbox.
- Life assurance.
Interested? Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Become a part of SWARCO. We look forward to receiving your comprehensive application via the online tool.
Field Service Engineer - (Inverness, Aberdeen and Elgin) employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - (Inverness, Aberdeen and Elgin)
✨Tip Number 1
Get to know the company! Research SWARCO and its mission in the EV charging space. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to discuss how you've solved problems in past roles. This will demonstrate your technical aptitude and customer-focused mindset.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you can. We’re shortlisting on a rolling basis, so getting your application in early could really work in your favour!
We think you need these skills to ace Field Service Engineer - (Inverness, Aberdeen and Elgin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical support experience and any relevant skills that match what we're looking for, like troubleshooting and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about EV charging and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical aptitude. Mention specific tools or technologies you've worked with, especially those related to automotive or clean energy sectors, as they’ll resonate with us.
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute! Apply through our website as soon as you can to increase your chances of landing an interview with us.
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your Tech
Brush up on your technical knowledge related to EV charging systems and troubleshooting. Be prepared to discuss specific hardware and software issues you've resolved in the past, as this will show your expertise and confidence in the field.
✨Customer Service is Key
Since the role involves a lot of customer interaction, think of examples where you've provided exceptional support. Highlight your communication skills and how you’ve built relationships with customers, as this will resonate well with the interviewers.
✨Be Ready for Scenarios
Prepare for situational questions that may ask how you would handle specific technical problems or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively during the interview.
✨Show Your Flexibility
The job requires occasional travel and working outside regular hours. Be ready to discuss your availability and willingness to adapt to the needs of the role. This shows that you're committed and ready to go the extra mile for customer satisfaction.
