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- Tasks: Assist EV drivers and Charge Point Owners through phone, email, and digital channels.
- Company: Leading smart charging company based in Dundee with a focus on innovation.
- Benefits: 33 days holiday, pension contributions, and opportunities for personal development.
- Other info: Dynamic 24/7 shifts with a supportive team environment.
- Why this job: Join a growing industry and help shape the future of electric mobility.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
A leading smart charging company in Dundee is looking for a Customer Support Advisor. This role involves assisting Electric Vehicle drivers and Charge Point Owners, providing support via phone, email, and digital channels.
Successful candidates will have strong customer service experience and communication skills. Additionally, the role demands a positive attitude and the ability to multitask.
Benefits include 33 days holiday, pension contributions, and development opportunities.
EV Charging Support Advisor - 24/7 Shifts employer: Swarco Traffic Holding AG
Contact Detail:
Swarco Traffic Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EV Charging Support Advisor - 24/7 Shifts
✨Tip Number 1
Get to know the company! Research their values and mission, especially around EV charging. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers through various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment of a 24/7 support role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and ready to take the next step in your career with us.
We think you need these skills to ace EV Charging Support Advisor - 24/7 Shifts
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've helped others and resolved issues, so share specific examples that showcase your communication skills and positive attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of EV Charging Support Advisor. Mention your interest in electric vehicles and how you can contribute to our mission at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Swarco Traffic Holding AG
✨Know Your EV Stuff
Brush up on your knowledge of electric vehicles and charging technology. Being able to discuss the latest trends or common issues faced by EV drivers will show that you're genuinely interested in the role and can relate to the customers you'll be assisting.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about times when you turned a negative situation into a positive one, as this will demonstrate your problem-solving abilities and positive attitude.
✨Practice Multitasking Scenarios
Since the role requires multitasking, consider practising scenarios where you handle multiple inquiries at once. You could simulate answering a phone call while responding to an email, which will help you feel more comfortable during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and development opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.